{"id":15392,"date":"2018-11-02T09:22:58","date_gmt":"2018-11-02T00:22:58","guid":{"rendered":"http:\/\/www.skyarch.net\/blog\/?p=15392"},"modified":"2018-12-03T14:06:54","modified_gmt":"2018-12-03T05:06:54","slug":"%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-1-amazon-connect-%e3%81%a8%e3%81%af","status":"publish","type":"post","link":"https:\/\/www.skyarch.net\/blog\/%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-1-amazon-connect-%e3%81%a8%e3%81%af\/","title":{"rendered":"\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [1] Amazon Connect \u3068\u306f"},"content":{"rendered":"
\n
\nAmazon Connect \u306f\u30b3\u30f3\u30bf\u30af\u30c8\uff08\u30b3\u30fc\u30eb\uff09\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u3068\u3044\u3063\u3066\u3082\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3068\u3044\u3063\u3066\u3082\u4e00\u822c\u306e\u65b9\u306b\u306f\u30d4\u30f3\u3068\u6765\u306a\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

\u7686\u3055\u3093\u3082\u4f55\u304b\u30b5\u30fc\u30d3\u30b9\u3067\u96fb\u8a71\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u306b\u554f\u3044\u5408\u308f\u305b\u3066\u307f\u305f\u3053\u3068\u304c\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u9280\u884c\u306e\u6b8b\u9ad8\u78ba\u8a8d\u3060\u3063\u305f\u308a\u3001\u98db\u884c\u6a5f\u306e\u4e88\u7d04\u3060\u3063\u305f\u308a\u3001\u5bb6\u96fb\u306e\u6545\u969c\u4fee\u7406\u3060\u3063\u305f\u308a\u3092\u96fb\u8a71\u3067\u554f\u3044\u5408\u308f\u305b\u305f\u5834\u5408\u3092\u601d\u3044\u51fa\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u307e\u305a\u3001\u6307\u5b9a\u3055\u308c\u305f\u96fb\u8a71\u756a\u53f7\u306b\u96fb\u8a71\u3092\u639b\u3051\u307e\u3059\u30022\u30013\u56de\u547c\u3073\u51fa\u3057\u97f3\u304c\u9cf4\u3063\u305f\u5f8c\u3067\u3001\u304a\u306a\u3058\u307f\u306e\u300c\u304a\u96fb\u8a71\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002XXXX\u7a93\u53e3\u3067\u3054\u3056\u3044\u307e\u3059...\u300d\u3068\u81ea\u52d5\u5fdc\u7b54\u304c\u5fdc\u3058\u3066\u304f\u308c\u305f\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

\u305d\u306e\u3042\u3068\u3067\u3001\u591a\u304f\u306e\u5834\u5408\u300c\u3007\u3007\u306e\u3054\u7528\u4ef6\u306e\u65b9\u306f 1 \u3092\u3001\u25b2\u25b2\u306e\u3054\u7528\u4ef6\u306e\u65b9\u306f 2 \u3092\u7d42\u4e86\u3059\u308b\u306b\u306f \uff0a \u5370\u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044\u3002....\u300d \u3068\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u756a\u53f7\u306e\u5165\u529b\u3092\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u3089\u306e\u4e00\u9023\u306e\u6d41\u308c\u3092\u884c\u3063\u3066\u3044\u308b\u306f\u3001\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\uff08IVR\uff09\u3068\u547c\u3073\u307e\u3059\u3002<\/p>\n

\u307e\u305f\u3001\u5165\u529b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u5bfe\u5fdc\u8005\uff08\u30aa\u30da\u30ec\u30fc\u30bf\uff09\u306b\u96fb\u8a71\u3092\u632f\u308a\u5206\u3051\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002<\/p>\n

\u901a\u5e38\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u4e00\u4eba\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u8907\u6570\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u305d\u308c\u305e\u308c\u306e\u96fb\u8a71\u306b\u5bfe\u5fdc\u3059\u308b\u3044\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u305d\u306e\u6642\u306b\u901a\u8a71\u4e2d\u3084\u901a\u8a71\u5f8c\u306e\u5f8c\u51e6\u7406\u306a\u3069\u3067\u96fb\u8a71\u306b\u51fa\u308c\u306a\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u3092\u9664\u3044\u3066\u3001\u5bfe\u5fdc\u53ef\u80fd\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u306b\u96fb\u8a71\u3092\u56de\u3055\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002<\/p>\n

\u307e\u305f\u3001\u5bfe\u5fdc\u53ef\u80fd\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u3044\u306a\u3044\u5834\u5408\u306f\u3001\u96fb\u8a71\u3092\u304b\u3051\u305f\u4eba\u304c\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u304c\u305d\u306e\u6642\u306f\u97f3\u697d\u3092\u6d41\u3057\u305f\u308a\u3001\u6848\u5185\u6587\u3092\u8aad\u307f\u4e0a\u3052\u308b\u306a\u3069\u306e\u51e6\u7406\u3082\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u3092\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u547c\u3073\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u62c5\u3046\u6a5f\u80fd\u3092 ACD \u3068\u547c\u3073\u307e\u3059\u3002<\/p>\n

\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u306f\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u691c\u7d22\u3057\u305f\u308a\u3001\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u53c2\u7167\u3059\u308b\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3068\u3001\u4e0a\u8a18\u306eACD\u3001IVR\u306a\u3069\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3092 CTI \u3068\u547c\u3073\u307e\u3059\u3002<\/p>\n

\u4e00\u53e3\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3044\u3063\u3066\u3082\u69d8\u3005\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u3046\u3044\u3063\u305f\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3092\u3072\u3068\u307e\u3068\u3081\u306b\u3057\u3066\u3001\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u63d0\u4f9b\u3059\u308b\u306e\u304c Amazon Connect \u3068\u3044\u3046\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002<\/p>\n

\u4eca\u56de\u306f13\u56de\u30b7\u30ea\u30fc\u30ba\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30e2\u30c3\u30af\u30a2\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u3001Amazon connect \u304c\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\u4f53\u9a13\u3057\u3066\u307f\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u56de:\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [2] \u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u4f5c\u6210<\/a>\n<\/div>\n<\/div>\n

\n \u30b7\u30ea\u30fc\u30ba \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect<\/p>\n

\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [1] Amazon Connect \u3068\u306f
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [2] \u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u4f5c\u6210 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [3] \u96fb\u8a71\u756a\u53f7\u306e\u53d6\u5f97 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [4] \u55b6\u696d\u6642\u9593\u306e\u8a2d\u5b9a <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [5] \u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [6] \u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u4f5c\u6210 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [7] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [8] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u308b <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [9] \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [10] \u518d\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc - \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u767b\u9332\u3068\u3001\u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a\u304a\u3088\u3073\u8ee2\u9001 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [11] \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u767b\u9332\u3059\u308b <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [12] \u30e6\u30fc\u30b6\u3092\u767b\u9332\u3059\u308b <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [13] \u96fb\u8a71\u3092\u53d7\u3051\u3066\u307f\u308b <\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Amazon Connect \u306f\u30b3\u30f3\u30bf\u30af\u30c8\uff08\u30b3\u30fc\u30eb\uff09\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u3068\u3044\u3063\u3066\u3082\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3068\u3044\u3063\u3066\u3082\u4e00\u822c\u306e\u65b9\u306b\u306f\u30d4\u30f3\u3068\u6765\u306a\u3044\u3068\u601d\u3044\u307e\u3059\u3002 \u7686\u3055\u3093\u3082\u4f55\u304b\u30b5\u30fc\u30d3\u30b9\u3067\u96fb\u8a71\u3067\u306e\u554f…<\/p>\n","protected":false},"author":1,"featured_media":15552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_locale":"ja","_original_post":"15392","footnotes":""},"categories":[342,20,19],"tags":[124],"class_list":{"0":"post-15392","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-amazonconnect","8":"category-aws","9":"category-19","10":"tag-pickup","11":"ja"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/comments?post=15392"}],"version-history":[{"count":7,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15392\/revisions"}],"predecessor-version":[{"id":17924,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15392\/revisions\/17924"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media\/15552"}],"wp:attachment":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media?parent=15392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/categories?post=15392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/tags?post=15392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}