{"id":15406,"date":"2018-11-02T09:55:31","date_gmt":"2018-11-02T00:55:31","guid":{"rendered":"http:\/\/www.skyarch.net\/blog\/?p=15406"},"modified":"2018-11-02T09:26:53","modified_gmt":"2018-11-02T00:26:53","slug":"%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-8-%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%83%95%e3%83%ad%e3%83%bc%e3%81%ae%e4%bd%9c%e6%88%90-%e3%83%a6%e3%83%bc","status":"publish","type":"post","link":"https:\/\/www.skyarch.net\/blog\/%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-8-%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%83%95%e3%83%ad%e3%83%bc%e3%81%ae%e4%bd%9c%e6%88%90-%e3%83%a6%e3%83%bc\/","title":{"rendered":"\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [8] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 &#8211; \u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u308b"},"content":{"rendered":"<div class=\"body\" role=\"main\">\n<div class=\"section\" id=\"amazon-connect-8\">\n<a href=\"https:\/\/www.skyarch.net\/blog\/?p=15404\">\u524d\u56de<\/a>\u3067\u96fb\u8a71\u304b\u3051\u3066\u3001\u6328\u62f6\u3092\u8fd4\u3059\u3068\u3053\u308d\u307e\u3067\u305f\u3069\u308a\u7740\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u306f\u30e6\u30fc\u30b6\u304b\u3089\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p>Routing \u30e1\u30cb\u30e5\u30fc\u304b\u3089\u3001\"Contact flows\" \u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/039.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/039.png\" alt=\"\" width=\"245\" height=\"341\" class=\"alignnone size-full wp-image-15474\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/039.png 245w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/039-216x300.png 216w\" sizes=\"auto, (max-width: 245px) 100vw, 245px\" \/><\/a>\n<p>\u5148\u307b\u3069\u4f5c\u6210\u3057\u305f \"PanyaTokyo\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/040.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/040-1024x86.png\" alt=\"\" width=\"728\" height=\"61\" class=\"alignnone size-large wp-image-15475\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/040-1024x86.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/040-300x25.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/040-768x65.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/040-728x61.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/040.png 1140w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\u5de6\u306e\u30e1\u30cb\u30e5\u30fc\u304b\u3089 \"Get Cunstomer Input\" \u3092\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/041.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/041.png\" alt=\"\" width=\"773\" height=\"433\" class=\"alignnone size-full wp-image-15476\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/041.png 773w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/041-300x168.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/041-768x430.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/041-240x135.png 240w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/041-728x408.png 728w\" sizes=\"auto, (max-width: 773px) 100vw, 773px\" \/><\/a>\n<p>\"Diconnect\/hangup\" \u306b\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u3001\u77e2\u5370\u3092 \"Get Customer input\" \u306b\u3064\u306a\u304e\u5909\u3048\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/042.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/042.png\" alt=\"\" width=\"750\" height=\"447\" class=\"alignnone size-full wp-image-15477\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/042.png 750w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/042-300x179.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/042-728x434.png 728w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a>\n<p>\u30bf\u30a4\u30c8\u30eb\u306e\u3042\u305f\u308a\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u8a2d\u5b9a\u30c0\u30a4\u30a2\u30ed\u30b0\u3092\u8868\u793a\u3055\u305b\u307e\u3059\u3002\"Text to speech\" \u306b\u30c1\u30a7\u30c3\u30af\u3092\u5165\u308c\u3001\u8aad\u307f\u4e0a\u3052\u3055\u305b\u305f\u3044\u6848\u5185\u6587\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u4eca\u56de\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002<\/p>\n<blockquote>\n<div>\u30a2\u30f3\u30d1\u30f3\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f 1 \u3092\u3001<br \/>\n\u30e1\u30ed\u30f3\u30d1\u30f3\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f2\u3092\u3001<br \/>\n\u30ab\u30ec\u30fc\u30d1\u30f3\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f3\u3092\u3001<br \/>\n\u7d42\u4e86\u3059\u308b\u306b\u306f\u30b3\u30e1\u3058\u308b\u3057\u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/div>\n<\/blockquote>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/043.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/043.png\" alt=\"\" width=\"445\" height=\"683\" class=\"alignnone size-full wp-image-15478\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/043.png 445w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/043-195x300.png 195w\" sizes=\"auto, (max-width: 445px) 100vw, 445px\" \/><\/a>\n<p>\u3055\u3089\u306b\u4e0b\u306b\u79fb\u52d5\u3057\u3066 DTMF <a class=\"footnote-reference\" href=\"#r3\" id=\"id1\">[1]<\/a> \u30bf\u30d6\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3057\u3066\u3044\u304d\u307e\u3059\u3002DTMF \u3068\u3044\u3046\u306e\u306f\u96fb\u8a71\u306e\u30dc\u30bf\u30f3\u3092\u62bc\u3057\u305f\u3068\u304d\u306b\u30d4\u30c3\u3001\u30dd\u30c3\u3001\u30d1\u30c3\u3068\u3044\u3046\u97f3\u306e\u3053\u3068\u3067\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u97f3\u306b\u756a\u53f7\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\"Add another condition\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u30011,2,3,* \u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002SAVE \u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3066\u4fdd\u5b58\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/044.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/044.png\" alt=\"\" width=\"458\" height=\"804\" class=\"alignnone size-full wp-image-15479\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/044.png 458w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/044-171x300.png 171w\" sizes=\"auto, (max-width: 458px) 100vw, 458px\" \/><\/a>\n<p>\u3053\u3053\u3067\u4e00\u65e6 \"Save\" \u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3066\u3001\u73fe\u5728\u306e\u30d5\u30ed\u30fc\u3092\u4fdd\u5b58\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30c0\u30a4\u30a2\u30ed\u30b0\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u69cb\u308f\u305a\u3082\u3046\u4e00\u5ea6 Save \u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3066\u4fdd\u5b58\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u5358\u7d14\u306b\u4fdd\u5b58\u3057\u305f\u3060\u3051\u3067\u306f\u3001\u5b9f\u969b\u306b\u306f\u5909\u66f4\u304c\u53cd\u6620\u3055\u308c\u307e\u305b\u3093\u3068\u3044\u3046\u8b66\u544a\u3067\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/045.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/045.png\" alt=\"\" width=\"606\" height=\"282\" class=\"alignnone size-full wp-image-15480\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/045.png 606w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/045-300x140.png 300w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/a>\n<p><a href=\"https:\/\/www.skyarch.net\/blog\/?p=15408\">\u6b21\u56de<\/a>\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u4f5c\u6210\u3067\u3059\u3002<\/p>\n<table class=\"docutils footnote\" id=\"r3\" rules=\"none\">\n<colgroup>\n<col class=\"label\">\n<col><\/colgroup>\n<tbody valign=\"top\">\n<tr>\n<td class=\"label\"><a class=\"fn-backref\" href=\"#id1\">[1]<\/a><\/td>\n<td><a class=\"reference external\" href=\"https:\/\/ja.wikipedia.org\/wiki\/DTMF\">\u30a6\u30a3\u30ad\u30da\u30c7\u30a3\u30a2\u306eDTMF \u30a8\u30f3\u30c8\u30ea\u30fc<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div>\n  \u30b7\u30ea\u30fc\u30ba \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect<\/p>\n<p>   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15392\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [1] Amazon Connect \u3068\u306f <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15394\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [2] \u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15396\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [3] \u96fb\u8a71\u756a\u53f7\u306e\u53d6\u5f97 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15398\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [4] \u55b6\u696d\u6642\u9593\u306e\u8a2d\u5b9a <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15400\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [5] \u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15402\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [6] \u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15404\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [7] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc <\/a><br \/>\n   \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [8] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u308b<br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15408\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [9] \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15410\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [10] \u518d\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc - \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u767b\u9332\u3068\u3001\u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a\u304a\u3088\u3073\u8ee2\u9001 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15412\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [11] \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u767b\u9332\u3059\u308b <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15414\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [12] \u30e6\u30fc\u30b6\u3092\u767b\u9332\u3059\u308b <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15417\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [13] \u96fb\u8a71\u3092\u53d7\u3051\u3066\u307f\u308b <\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u524d\u56de\u3067\u96fb\u8a71\u304b\u3051\u3066\u3001\u6328\u62f6\u3092\u8fd4\u3059\u3068\u3053\u308d\u307e\u3067\u305f\u3069\u308a\u7740\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u306f\u30e6\u30fc\u30b6\u304b\u3089\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002 Routing \u30e1\u30cb\u30e5\u30fc\u304b\u3089\u3001&#8221;Contact flows&#8221; \u3092\u9078\u629e\u3057\u307e\u3059\u3002 \u5148\u307b\u3069\u4f5c\u6210\u3057\u305f &#8220;PanyaToky&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_locale":"ja","_original_post":"15406","footnotes":""},"categories":[342,20,19],"tags":[],"class_list":{"0":"post-15406","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-amazonconnect","8":"category-aws","9":"category-19","10":"ja"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/comments?post=15406"}],"version-history":[{"count":6,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15406\/revisions"}],"predecessor-version":[{"id":15577,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15406\/revisions\/15577"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media\/15552"}],"wp:attachment":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media?parent=15406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/categories?post=15406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/tags?post=15406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}