{"id":15408,"date":"2018-11-02T10:00:32","date_gmt":"2018-11-02T01:00:32","guid":{"rendered":"http:\/\/www.skyarch.net\/blog\/?p=15408"},"modified":"2018-11-02T09:26:58","modified_gmt":"2018-11-02T00:26:58","slug":"%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-9-%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%ad%e3%83%a5%e3%83%bc%e3%83%95%e3%83%ad%e3%83%bc%e3%81%ae%e4%bd%9c%e6%88%90","status":"publish","type":"post","link":"https:\/\/www.skyarch.net\/blog\/%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-9-%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%ad%e3%83%a5%e3%83%bc%e3%83%95%e3%83%ad%e3%83%bc%e3%81%ae%e4%bd%9c%e6%88%90\/","title":{"rendered":"\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [9] \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u4f5c\u6210"},"content":{"rendered":"<div class=\"body\" role=\"main\">\n<div class=\"section\" id=\"amazon-connect-9\">\n<a href=\"https:\/\/www.skyarch.net\/blog\/?p=15406\">\u524d\u56de<\/a>\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u3067\u51e6\u7406\u3092\u5206\u5c90\u3055\u305b\u308b\u3068\u3053\u308d\u307e\u3067\u3067\u304d\u307e\u3057\u305f\u3002\u3053\u3053\u304b\u3089\u306f\u96fb\u8a71\u3092\u304b\u3051\u3066\u304d\u305f\u304a\u5ba2\u69d8\u304c\u5f85\u3063\u3066\u3044\u308b\u9593\u306e\u30d5\u30ed\u30fc\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u3088\u304f\u97f3\u697d\u304c\u6d41\u308c\u3066\u3044\u305f\u308a\u3057\u307e\u3059\u306d\u3002<\/p>\n<p>\u53f3\u306e\u30e1\u30cb\u30e5\u30fc\u304b\u3089 \"Contact Flows\" \u3092\u9078\u629e\u3057\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u4e00\u89a7\u3092\u8868\u793a\u3055\u305b\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/046.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/046.png\" alt=\"\" width=\"273\" height=\"349\" class=\"alignnone size-full wp-image-15484\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/046.png 273w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/046-235x300.png 235w\" sizes=\"auto, (max-width: 273px) 100vw, 273px\" \/><\/a>\n<p>\u753b\u9762\u53f3\u4e0a\u306eCreate contact flow \u30dc\u30bf\u30f3\u306e\u53f3\u6a2a\u306b\u3042\u308b\u4e0b\u5411\u304d\u306e\u25bd\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u8868\u793a\u3055\u308c\u308b\u30e1\u30cb\u30e5\u30fc\u304b\u3089 \"Create customer queue flow\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/047.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/047.png\" alt=\"\" width=\"321\" height=\"317\" class=\"alignnone size-full wp-image-15485\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/047.png 321w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/047-300x296.png 300w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/a>\n<p>\u65b0\u3057\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u30c7\u30b6\u30a4\u30ca\u30fc\u753b\u9762\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/048.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/048.png\" alt=\"\" width=\"506\" height=\"490\" class=\"alignnone size-full wp-image-15486\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/048.png 506w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/048-300x291.png 300w\" sizes=\"auto, (max-width: 506px) 100vw, 506px\" \/><\/a>\n<p>\u307e\u305a\u540d\u524d\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306f \"anpan customer queue flow\" \u3068\u3057\u307e\u3057\u305f\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/049.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/049.png\" alt=\"\" width=\"538\" height=\"253\" class=\"alignnone size-full wp-image-15487\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/049.png 538w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/049-300x141.png 300w\" sizes=\"auto, (max-width: 538px) 100vw, 538px\" \/><\/a>\n<p>\u5de6\u306e\u30e1\u30cb\u30e5\u304b\u3089 \"Loop prompts\" \u3092\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/050.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/050.png\" alt=\"\" width=\"415\" height=\"277\" class=\"alignnone size-full wp-image-15488\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/050.png 415w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/050-300x200.png 300w\" sizes=\"auto, (max-width: 415px) 100vw, 415px\" \/><\/a>\n<p>\"Loop prompts\" \u306e\u6587\u5b57\u306e\u3042\u305f\u308a\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u8a2d\u5b9a\u753b\u9762\u3092\u958b\u304d\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/051.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/051.png\" alt=\"\" width=\"462\" height=\"533\" class=\"alignnone size-full wp-image-15489\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/051.png 462w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/051-260x300.png 260w\" sizes=\"auto, (max-width: 462px) 100vw, 462px\" \/><\/a>\n<p>\"Add another prompt to the loop\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002\u307e\u305a\u306f\u3001\"\u30a2\u30f3\u30d1\u30f3\u62c5\u5f53\u306b\u304a\u3064\u306a\u304e\u3057\u307e\u3059\u3002\" \u3068\u3044\u3046\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002\"Audio recording\" \u3068\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u3068\u3053\u308d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\"Text to Speech\" \u306b\u5909\u66f4\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/052.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/052.png\" alt=\"\" width=\"457\" height=\"372\" class=\"alignnone size-full wp-image-15490\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/052.png 457w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/052-300x244.png 300w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><\/a>\n<p>\u8868\u793a\u3055\u308c\u308b \u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u306b \"\u30a2\u30f3\u30d1\u30f3\u62c5\u5f53\u306b\u304a\u3064\u306a\u304e\u3057\u307e\u3059\u3002\" \u3068\u5165\u529b\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/053.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/053.png\" alt=\"\" width=\"448\" height=\"349\" class=\"alignnone size-full wp-image-15491\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/053.png 448w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/053-300x234.png 300w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/><\/a>\n<p>\u4eca\u5ea6\u306f\u97f3\u697d\u3092\u6d41\u3059\u3053\u3068\u306b\u3057\u307e\u3059\u3002\u518d\u5ea6 \"Add another prompt to the loop\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u9805\u76ee\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002\u4eca\u5ea6\u306f \"Audio recording\" \u306e\u307e\u307e\u3067\u3001\"Search for prompt\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002 \u767b\u9332\u3055\u308c\u3066\u3044\u308b\u697d\u66f2\u306e\u4e00\u89a7\u304c\u8868\u793a\u3055\u308c\u308b\u306e\u3067\u597d\u304d\u306a\u3082\u306e\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002\u3053\u3053\u3067\u306f\u5358\u7d14\u306b \"CustomerQueue.wav\" \u3092\u9078\u629e\u3057\u307e\u3057\u305f\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/054.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/054.png\" alt=\"\" width=\"425\" height=\"358\" class=\"alignnone size-full wp-image-15492\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/054.png 425w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/054-300x253.png 300w\" sizes=\"auto, (max-width: 425px) 100vw, 425px\" \/><\/a>\n<p>Save \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u767b\u9332\u3057\u305f\u5f8c\u3067\u3001start \u304b\u3089 \"Loop prompt\" \u307e\u3067\u30de\u30a6\u30b9\u3092\u30c9\u30e9\u30c3\u30b0\u3057\u3066\u77e2\u5370\u3092\u3064\u306a\u304e\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/055.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/055.png\" alt=\"\" width=\"439\" height=\"297\" class=\"alignnone size-full wp-image-15493\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/055.png 439w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/055-300x203.png 300w\" sizes=\"auto, (max-width: 439px) 100vw, 439px\" \/><\/a>\n<p>\u753b\u9762\u53f3\u4e0a\u306b\u3042\u308b \"Save\" \u30dc\u30bf\u30f3\u306e\u53f3\u306b\u3042\u308b\u25bd\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\"Save &amp; Publish\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/056.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/056.png\" alt=\"\" width=\"285\" height=\"169\" class=\"alignnone size-full wp-image-15494\" \/><\/a>\n<p>\u540c\u3058\u8981\u9818\u3067\u3001\u30ab\u30ec\u30fc\u30d1\u30f3\u7528\u306e \"currypan customer queue flow\" \u3068 \"meronpan customer queue flow\"\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.skyarch.net\/blog\/?p=15410\">\u6b21\u56de<\/a>\u306f\u3001\u4eca\u56de\u4f5c\u6210\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u3092\u524d\u56de\u307e\u3067\u4f5c\u6210\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306b\u7d44\u307f\u8fbc\u3093\u3067\u3044\u304d\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div>\n  \u30b7\u30ea\u30fc\u30ba \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect<\/p>\n<p>   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15392\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [1] Amazon Connect \u3068\u306f <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15394\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [2] \u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15396\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [3] \u96fb\u8a71\u756a\u53f7\u306e\u53d6\u5f97 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15398\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [4] \u55b6\u696d\u6642\u9593\u306e\u8a2d\u5b9a <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15400\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [5] \u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15402\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [6] \u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15404\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [7] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15406\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [8] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u308b <\/a><br \/>\n  \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [9] \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u4f5c\u6210<br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15410\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [10] \u518d\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc - \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u767b\u9332\u3068\u3001\u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a\u304a\u3088\u3073\u8ee2\u9001 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15412\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [11] \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u767b\u9332\u3059\u308b <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15414\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [12] \u30e6\u30fc\u30b6\u3092\u767b\u9332\u3059\u308b <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15417\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [13] \u96fb\u8a71\u3092\u53d7\u3051\u3066\u307f\u308b <\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u524d\u56de\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u3067\u51e6\u7406\u3092\u5206\u5c90\u3055\u305b\u308b\u3068\u3053\u308d\u307e\u3067\u3067\u304d\u307e\u3057\u305f\u3002\u3053\u3053\u304b\u3089\u306f\u96fb\u8a71\u3092\u304b\u3051\u3066\u304d\u305f\u304a\u5ba2\u69d8\u304c\u5f85\u3063\u3066\u3044\u308b\u9593\u306e\u30d5\u30ed\u30fc\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u3088\u304f\u97f3\u697d\u304c\u6d41\u308c\u3066\u3044\u305f\u308a\u3057\u307e\u3059\u306d\u3002 \u53f3\u306e\u30e1\u30cb\u30e5\u30fc\u304b\u3089 &#8220;Contact Flows&#8221; \u3092\u9078&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_locale":"ja","_original_post":"15408","footnotes":""},"categories":[342,20,19],"tags":[],"class_list":{"0":"post-15408","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-amazonconnect","8":"category-aws","9":"category-19","10":"ja"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/comments?post=15408"}],"version-history":[{"count":5,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15408\/revisions"}],"predecessor-version":[{"id":15578,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15408\/revisions\/15578"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media\/15552"}],"wp:attachment":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media?parent=15408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/categories?post=15408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/tags?post=15408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}