{"id":15410,"date":"2018-11-02T10:05:33","date_gmt":"2018-11-02T01:05:33","guid":{"rendered":"http:\/\/www.skyarch.net\/blog\/?p=15410"},"modified":"2018-11-02T09:27:10","modified_gmt":"2018-11-02T00:27:10","slug":"%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-10-%e5%86%8d%e3%81%b3%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%83%95%e3%83%ad%e3%83%bc-%e3%82%b3%e3%83%b3%e3%82%bf","status":"publish","type":"post","link":"https:\/\/www.skyarch.net\/blog\/%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-10-%e5%86%8d%e3%81%b3%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%83%95%e3%83%ad%e3%83%bc-%e3%82%b3%e3%83%b3%e3%82%bf\/","title":{"rendered":"\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [10] \u518d\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc &#8211; \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u767b\u9332\u3068\u3001\u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a\u304a\u3088\u3073\u8ee2\u9001"},"content":{"rendered":"<div class=\"body\" role=\"main\">\n<div class=\"section\" id=\"amazon-connect-10\">\n<p><a href=\"https:\/\/www.skyarch.net\/blog\/?p=15408\">\u524d\u56de<\/a>\u4f5c\u6210\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306b\u7d44\u307f\u8fbc\u3093\u3067\u3044\u304d\u307e\u3059\u3002\u3042\u308f\u305b\u3066\u30ad\u30e5\u30fc\u306b\u767b\u9332\u3059\u308b\u3068\u3053\u308d\u307e\u3067\u4f5c\u6210\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p>\u5de6\u306e\u30e1\u30cb\u30e5\u30fc\u304b\u3089 \"Contact flows\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u4e00\u89a7\u8868\u3092\u8868\u793a\u3055\u305b\u5143\u306e\"PanyaTokyo\" \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u3092\u8868\u793a\u3055\u305b\u307e\u3059\u3002\u3053\u306e\u6642\u306b\u6700\u5f8c\u306b \"Save and publish\"<br \/>\n\u3057\u305f\u72b6\u614b\u306b\u306a\u308b\u306e\u3067\u3001\u753b\u9762\u53f3\u4e0a\u306e\"Save\" \u30dc\u30bf\u30f3\u306e\u53f3\u306b\u3042\u308b \u25bd \u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\"Revert to last saved\" \u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3067\u3001\u6700\u5f8c\u306b \"Save\" \u3057\u305f\u72b6\u614b\u306b\u623b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/057.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/057.png\" alt=\"\" width=\"338\" height=\"268\" class=\"alignnone size-full wp-image-15497\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/057.png 338w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/057-300x238.png 300w\" sizes=\"auto, (max-width: 338px) 100vw, 338px\" \/><\/a>\n<p>\u5de6\u306e\u30e1\u30cb\u30e5\u30fc\u3067 Set \u914d\u4e0b\u306b\u3042\u308b \"Set customer queue flow\" \u3092\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/058.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/058.png\" alt=\"\" width=\"743\" height=\"506\" class=\"alignnone size-full wp-image-15498\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/058.png 743w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/058-300x204.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/058-728x496.png 728w\" sizes=\"auto, (max-width: 743px) 100vw, 743px\" \/><\/a>\n<p>\"Set customer queue flow\" \u306e\u6587\u5b57\u3042\u305f\u308a\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u8a2d\u5b9a\u30c0\u30a4\u30a2\u30ed\u30b0\u3092\u8868\u793a\u3055\u305b\u3001\u5148\u307b\u3069\u4f5c\u6210\u3057\u305f\u3000\"anpan customer queue flow\" \u3092\u8a2d\u5b9a\u3057 \"Save\" \u30dc\u30bf\u30f3\u3092\u62bc\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/059.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/059.png\" alt=\"\" width=\"474\" height=\"310\" class=\"alignnone size-full wp-image-15499\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/059.png 474w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/059-300x196.png 300w\" sizes=\"auto, (max-width: 474px) 100vw, 474px\" \/><\/a>\n<p>\"Get customer input\" \u306e \"Pressed 1\" \u304b\u3089\u3001\"anpan customer queue flow\" \u3092\u8a2d\u5b9a\u3057\u305f\u3000\"Set customer queue flow\" \u307e\u3067\u30c9\u30e9\u30c3\u30b0\u3057\u3066\u77e2\u5370\u3092\u3064\u306a\u304e\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/060.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/060.png\" alt=\"\" width=\"545\" height=\"477\" class=\"alignnone size-full wp-image-15500\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/060.png 545w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/060-300x263.png 300w\" sizes=\"auto, (max-width: 545px) 100vw, 545px\" \/><\/a>\n<p>\u540c\u3058\u8981\u9818\u3067\u3001\"currypan customer queue flow\" \u3068 \"meronpan customer queue flow\" \u3092\u30bb\u30c3\u30c8\u3057\u3066\u307f\u307e\u3057\u305f\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/061.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/061.png\" alt=\"\" width=\"684\" height=\"710\" class=\"alignnone size-full wp-image-15501\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/061.png 684w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/061-289x300.png 289w\" sizes=\"auto, (max-width: 684px) 100vw, 684px\" \/><\/a>\n<p>\u6b21\u306b\u5de6\u306e\u30e1\u30cb\u30e5\u30fc\u304b\u3089 Set \u914d\u4e0b\u306e \"Set working queue\" \u3092\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u3057\u307e\u3059\u3002\u540c\u3058\u3088\u3046\u306b \"Set working queue\" \u306e\u6587\u5b57\u306e\u3042\u305f\u308a\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u8a2d\u5b9a\u30c0\u30a4\u30a2\u30ed\u30b0\u3092\u8868\u793a\u3055\u305b\u3001\"\u30a2\u30f3\u30d1\u30f3\" queue \u3092\u30bb\u30c3\u30c8\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/062.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/062.png\" alt=\"\" width=\"442\" height=\"422\" class=\"alignnone size-full wp-image-15502\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/062.png 442w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/062-300x286.png 300w\" sizes=\"auto, (max-width: 442px) 100vw, 442px\" \/><\/a>\n<p>\"anpan customer queue flow\" \u3092\u8a2d\u5b9a\u3057\u305f\u3000\"Set customer queue flow\" \u304b\u3089\"\u30a2\u30f3\u30d1\u30f3\" queue \u3092\u30bb\u30c3\u30c8\u3057\u305f \"Set working queue\" \u307e\u3067\u30c9\u30e9\u30c3\u30b0\u3057\u3066\u77e2\u5370\u3092<br \/>\n\u3064\u306a\u304e\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/063.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/063.png\" alt=\"\" width=\"615\" height=\"302\" class=\"alignnone size-full wp-image-15503\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/063.png 615w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/063-300x147.png 300w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/a>\n<p>\u540c\u3058\u8981\u9818\u3067\u3001\"\u30e1\u30ed\u30f3\u30d1\u30f3\"\u3001\"\u30ab\u30ec\u30fc\u30d1\u30f3\" \u305d\u308c\u305e\u308c\u306e\u30ad\u30e5\u30fc\u3092\u30bb\u30c3\u30c8\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/064.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/064.png\" alt=\"\" width=\"663\" height=\"766\" class=\"alignnone size-full wp-image-15504\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/064.png 663w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/064-260x300.png 260w\" sizes=\"auto, (max-width: 663px) 100vw, 663px\" \/><\/a>\n<p>\u5de6\u306e\u30e1\u30cb\u30e5\u30fc\u304b\u3089\u3000\"Terminate\/Transfer\" \u914d\u4e0b\u306b\u3042\u308b\u3001\"Transfer to queue\" \u3092\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u3057\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e \"Set work queue\" \u304b\u3089\u3001<br \/>\n\"Transfer to queue\" \u307e\u3067\u30c9\u30e9\u30c3\u30b0\u3057\u3066\u77e2\u5370\u3092\u3064\u306a\u304e\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/065.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/065.png\" alt=\"\" width=\"600\" height=\"724\" class=\"alignnone size-full wp-image-15505\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/065.png 600w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/065-249x300.png 249w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a>\n<p>\u6b8b\u3063\u305f \"Error\",\"Timeout,\" \"default\" \u7b49\u306e \u7aef\u5b50\u3092\u3059\u3079\u3066\u3001\"disconnect\/hungup\" \u306b\u63a5\u7d9a\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u672c\u6765\u306a\u3089\u3001\u3053\u3053\u3067 \"\u3054\u3081\u3093\u306a\u3055\u3044\" \u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u6d41\u3059\u306e\u304c\u3044\u3044\u304b\u3068\u601d\u3044\u307e\u3059\u304c\u30c7\u30e2\u306a\u306e\u3067\u826f\u3057\u3068\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/066.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/066-1024x651.png\" alt=\"\" width=\"728\" height=\"463\" class=\"alignnone size-large wp-image-15506\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/066-1024x651.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/066-300x191.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/066-768x488.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/066-360x230.png 360w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/066-728x463.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/066.png 1427w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\u3082\u3057\u3064\u306a\u304e\u5fd8\u308c\u305f\u7aef\u5b50\u304c\u3042\u308b\u5834\u5408\u306f\u3001\"Save and published\" \u3057\u305f\u3068\u304d\u306b\u3001\u8d64\u3044\u30de\u30fc\u30af\u304c\u3064\u304d\u307e\u3059\u3002\u3088\u304f\u898b\u3066\u3064\u306a\u3044\u3067\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/067.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/067.png\" alt=\"\" width=\"349\" height=\"297\" class=\"alignnone size-full wp-image-15507\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/067.png 349w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/067-300x255.png 300w\" sizes=\"auto, (max-width: 349px) 100vw, 349px\" \/><\/a>\n<p>\u5168\u3066\u306e\u7aef\u5b50\u3092\u63a5\u7d9a\u3057\u305f\u3089\u3001\u753b\u9762\u53f3\u4e0a\u306e \"Save\" \u30dc\u30bf\u30f3\u306e\u53f3\u306b\u3042\u308b\u25bd\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u8868\u793a\u3055\u308c\u308b\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304b\u3089\u3001\"Save and Publish\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/068.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/068.png\" alt=\"\" width=\"275\" height=\"288\" class=\"alignnone size-full wp-image-15508\" \/><\/a>\n<p>\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30c0\u30a4\u30a2\u30ed\u30b0\u304c\u8868\u793a\u3055\u308c\u308b\u306e\u3067\u3001\"Save &amp; publish\" \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u767a\u884c\u3057\u307e\u3059\u3002\u30a8\u30e9\u30fc\u304c\u51fa\u306a\u3044\u304b\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/069.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/069.png\" alt=\"\" width=\"601\" height=\"289\" class=\"alignnone size-full wp-image-15509\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/069.png 601w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/069-300x144.png 300w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/><\/a>\n<p>\u554f\u984c\u304c\u306a\u3051\u308c\u3070\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u753b\u9762\u60c5\u5831\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/070.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/070.png\" alt=\"\" width=\"521\" height=\"167\" class=\"alignnone size-full wp-image-15510\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/070.png 521w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/070-300x96.png 300w\" sizes=\"auto, (max-width: 521px) 100vw, 521px\" \/><\/a>\n<p>\u6700\u521d\u306e\u307b\u3046\u3067\u4f5c\u6210\u3057\u305f \"\u4eca\u65e5\u306f\u3044\u3044\u5929\u6c17\u3067\u3059\u306d\u3002\"\u306e \"Play prompt\" \u3092\u3082\u3046\u5c11\u3057\u305d\u308c\u3063\u307d\u304f\u4fee\u6b63\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u4f8b\u3048\u3070 \"\u304a\u96fb\u8a71\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u304a\u3044\u3057\u3044\u30d1\u30f3\u5c4b\u3055\u3093\u3067\u3059\u3002\" \u306a\u3069\u306b\u5909\u66f4\u3057\u307e\u3059\u3002 \"Play prompt\"  \u306e\u6587\u5b57\u306e\u3042\u305f\u308a\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/071.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/071.png\" alt=\"\" width=\"283\" height=\"201\" class=\"alignnone size-full wp-image-15511\" \/><\/a>\n<p>\u8a2d\u5b9a\u30c0\u30a4\u30a2\u30ed\u30b0\u304c\u8868\u793a\u3055\u308c\u308b\u306e\u3067\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u66f8\u304d\u63db\u3048\u3066 \"Save\" \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/072.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/072.png\" alt=\"\" width=\"449\" height=\"720\" class=\"alignnone size-full wp-image-15512\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/072.png 449w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/072-187x300.png 187w\" sizes=\"auto, (max-width: 449px) 100vw, 449px\" \/><\/a>\n<p>\u5909\u66f4\u3092\u53cd\u6620\u3059\u308b\u305f\u3081\u306b \"Save and publish\" \u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u3053\u3053\u307e\u3067\u5927\u5206\u3044\u308d\u3044\u308d\u8a2d\u5b9a\u3057\u3066\u304d\u305f\u306e\u3067\u3001\u5168\u4f53\u306e\u4ed5\u4e0a\u304c\u308a\u3092\u898b\u3066\u307f\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/073.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/073-1024x474.png\" alt=\"\" width=\"728\" height=\"337\" class=\"alignnone size-large wp-image-15513\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/073-1024x474.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/073-300x139.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/073-768x356.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/073-728x337.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/073.png 2004w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p><a href=\"https:\/\/www.skyarch.net\/blog\/?p=15412\">\u6b21\u56de<\/a> \u306f\u30aa\u30da\u30ec\u30fc\u30bf\u3068\u30ad\u30e5\u30fc\u3092\u7d50\u3073\u4ed8\u3051\u308b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\n<\/div>\n<\/div>\n<div>\n  \u30b7\u30ea\u30fc\u30ba \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect<\/p>\n<p>   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15392\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [1] Amazon Connect \u3068\u306f <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15394\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [2] \u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15396\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [3] \u96fb\u8a71\u756a\u53f7\u306e\u53d6\u5f97 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15398\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [4] \u55b6\u696d\u6642\u9593\u306e\u8a2d\u5b9a <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15400\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [5] \u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15402\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [6] \u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15404\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [7] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15406\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [8] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u308b <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15408\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [9] \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 <\/a><br \/>\n   \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [10] \u518d\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc - \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u767b\u9332\u3068\u3001\u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a\u304a\u3088\u3073\u8ee2\u9001<br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15412\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [11] \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u767b\u9332\u3059\u308b <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15414\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [12] \u30e6\u30fc\u30b6\u3092\u767b\u9332\u3059\u308b <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15417\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [13] \u96fb\u8a71\u3092\u53d7\u3051\u3066\u307f\u308b <\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u524d\u56de\u4f5c\u6210\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306b\u7d44\u307f\u8fbc\u3093\u3067\u3044\u304d\u307e\u3059\u3002\u3042\u308f\u305b\u3066\u30ad\u30e5\u30fc\u306b\u767b\u9332\u3059\u308b\u3068\u3053\u308d\u307e\u3067\u4f5c\u6210\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002 \u5de6\u306e\u30e1\u30cb\u30e5\u30fc\u304b\u3089 &#8220;Contact flows&#8221; \u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u4e00\u89a7\u8868\u3092\u8868\u793a\u3055\u305b&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_locale":"ja","_original_post":"15410","footnotes":""},"categories":[342,20,19],"tags":[],"class_list":{"0":"post-15410","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-amazonconnect","8":"category-aws","9":"category-19","10":"ja"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/comments?post=15410"}],"version-history":[{"count":4,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15410\/revisions"}],"predecessor-version":[{"id":15579,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15410\/revisions\/15579"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media\/15552"}],"wp:attachment":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media?parent=15410"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/categories?post=15410"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/tags?post=15410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}