{"id":15412,"date":"2018-11-02T10:10:27","date_gmt":"2018-11-02T01:10:27","guid":{"rendered":"http:\/\/www.skyarch.net\/blog\/?p=15412"},"modified":"2018-11-02T09:32:14","modified_gmt":"2018-11-02T00:32:14","slug":"%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-11-%e3%83%ab%e3%83%bc%e3%83%86%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%97%e3%83%ad%e3%83%95%e3%82%a1%e3%82%a4%e3%83%ab%e3%82%92","status":"publish","type":"post","link":"https:\/\/www.skyarch.net\/blog\/%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-11-%e3%83%ab%e3%83%bc%e3%83%86%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%97%e3%83%ad%e3%83%95%e3%82%a1%e3%82%a4%e3%83%ab%e3%82%92\/","title":{"rendered":"\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [11] \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u767b\u9332\u3059\u308b\u3002"},"content":{"rendered":"<div class=\"body\" role=\"main\">\n<div class=\"section\" id=\"amazon-connect-11\">\n<a href=\"https:\/\/www.skyarch.net\/blog\/?p=15410\">\u524d\u56de<\/a>\u307e\u3067\u3067\u57fa\u672c\u7684\u306a\u96fb\u8a71\u3092\u53d7\u3051\u3066\u3001\u30ad\u30e5\u30fc\u6bce\u306b\u632f\u308a\u5206\u3051\u308b\u307e\u3067\u306e\u30d5\u30ed\u30fc\u304c\u4f5c\u6210\u3067\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u304b\u3089\u306f\u30ad\u30e5\u30fc\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u306b\u63a5\u7d9a\u3059\u308b\u90e8\u5206\u3092\u4f5c\u6210\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3068\u306f\u3069\u306e\u30ad\u30e5\u30fc\u306b\u5165\u3063\u305f\u3089\u3069\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u306b\u63a5\u7d9a\u3059\u308b\u304b\u306e\u5b9a\u7fa9\u3067\u3059\u3002\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306f\u6700\u7d42\u7684\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u65e9\u901f\u4f5c\u3063\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u5de6\u306e\u30e1\u30cb\u30e5\u30fc\u304b\u3089 \"Routing profiles\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/074.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/074.png\" alt=\"\" width=\"297\" height=\"399\" class=\"alignnone size-full wp-image-15515\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/074.png 297w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/074-223x300.png 223w\" sizes=\"auto, (max-width: 297px) 100vw, 297px\" \/><\/a>\n<p>\u73fe\u5728\u767b\u9332\u3055\u308c\u3066\u3044\u308b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306e\u4e00\u89a7\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u3059\u3067\u306bAnpanProfile \u304c\u767b\u9332\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5b9f\u306f Amazon Connect \u3067\u306f\u3001\u4f5c\u6210\u306f\u3067\u304d\u308b\u304c\u524a\u9664\u3067\u304d\u306a\u3044\u3082\u306e\u304c\u305f\u304f\u3055\u3093\u3042\u308a\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/075.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/075-1024x246.png\" alt=\"\" width=\"728\" height=\"175\" class=\"alignnone size-large wp-image-15516\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/075-1024x246.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/075-300x72.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/075-768x185.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/075-728x175.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/075.png 1400w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\u53f3\u4e0a\u306b\u3042\u308b \"Add new profile\" \u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u767b\u9332\u753b\u9762\u3092\u8868\u793a\u3055\u305b\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/076.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/076-1024x723.png\" alt=\"\" width=\"728\" height=\"514\" class=\"alignnone size-large wp-image-15517\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/076-1024x723.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/076-300x212.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/076-768x542.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/076-728x514.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/076.png 1396w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\"Name\" \u306f\u3053\u306e \"Routing Profile\" \u306e\u540d\u524d\u3067\u3059\u3002\u91cd\u8907\u3057\u306a\u3044\u3088\u3046\u306b\u3001\u4efb\u610f\u306e\u540d\u524d\u304c\u3064\u3051\u3089\u308c\u307e\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\"MeronpanProfile\" \u3068\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/077.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/077.png\" alt=\"\" width=\"347\" height=\"131\" class=\"alignnone size-full wp-image-15518\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/077.png 347w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/077-300x113.png 300w\" sizes=\"auto, (max-width: 347px) 100vw, 347px\" \/><\/a>\n<p>\"Description\" \u306f\u8aac\u660e\u3067\u3059\u3002\u306a\u304f\u3066\u3082\u3088\u3055\u305d\u3046\u3067\u3059\u304c\u3001\u306a\u305c\u304b\u5fc5\u9808\u9805\u76ee\u3067\u3059\u3002\"\u30e1\u30ed\u30f3\u30d1\u30f3\u62c5\u5f53\" \u3068\u5165\u529b\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/078.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/078.png\" alt=\"\" width=\"327\" height=\"136\" class=\"alignnone size-full wp-image-15519\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/078.png 327w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/078-300x125.png 300w\" sizes=\"auto, (max-width: 327px) 100vw, 327px\" \/><\/a>\n<p>\"Routing profile queues\" \u3053\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3067\u53d7\u3051\u53d6\u308b\u30ad\u30e5\u30fc\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002\u8907\u6570\u306e\u30ad\u30e5\u30fc\u3092\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u6700\u4f4e\u4e00\u3064\u306e\u30ad\u30e5\u30fc\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u30e1\u30ed\u30f3\u30d1\u30f3\u62c5\u5f53\u3088\u3046\u306a\u306e\u3067\u3001\"\u30e1\u30ed\u30f3\u30d1\u30f3\"\u30ad\u30e5\u30fc\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/079.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/079.png\" alt=\"\" width=\"426\" height=\"347\" class=\"alignnone size-full wp-image-15520\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/079.png 426w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/079-300x244.png 300w\" sizes=\"auto, (max-width: 426px) 100vw, 426px\" \/><\/a>\n<p>\u6700\u5f8c\u306bDefault outband queue \u3092\u6307\u5b9a\u3057\u307e\u3059\u3002\u672c\u6765\u6df7\u4e71\u3092\u907f\u3051\u308b\u305f\u3081\u306b\u30a2\u30a6\u30c8\u30d0\u30f3\u30c9\u306e\u30ad\u30e5\u30fc\u3068\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u30ad\u30e5\u30fc\u306f\u5206\u3051\u305f\u307b\u3046\u304c\u3044\u3044\u3068\u306f\u601d\u3044\u307e\u3059\u304c\u3001\u3053\u3053\u3067\u306f\u7c21\u5358\u5316\u306e\u305f\u3081\u306b\u540c\u3058\u30ad\u30e5\u30fc\u3092\u3057\u3066\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/080.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/080.png\" alt=\"\" width=\"528\" height=\"288\" class=\"alignnone size-full wp-image-15521\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/080.png 528w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/080-300x164.png 300w\" sizes=\"auto, (max-width: 528px) 100vw, 528px\" \/><\/a>\n<p>\u5168\u3066\u306e\u5fc5\u9808\u9805\u76ee\u304c\u5165\u529b\u3055\u308c\u308b\u3068\u30b0\u30ec\u30fc\u30a2\u30a6\u30c8\u3057\u3066\u3044\u305f  \"Add new profile\" \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3067\u304d\u308b\u69d8\u306b\u306a\u308b\u306e\u3067\u3001\u30af\u30ea\u30c3\u30af\u3057\u3066\u767b\u9332\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/081.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/081.png\" alt=\"\" width=\"319\" height=\"148\" class=\"alignnone size-full wp-image-15522\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/081.png 319w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2018\/10\/081-300x139.png 300w\" sizes=\"auto, (max-width: 319px) 100vw, 319px\" \/><\/a>\n<p>\u767b\u9332\u3059\u308b\u3068\u4e00\u89a7\u753b\u9762\u306b\u623b\u308b\u306e\u3067\u3001\u30a2\u30f3\u30d1\u30f3\u62c5\u5f53\u7528\u3001\u30e1\u30ed\u30f3\u30d1\u30f3\u62c5\u5f53\u7528\u3082\u5408\u308f\u305b\u3066\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<\/div>\n<\/div>\n<div>\n  \u30b7\u30ea\u30fc\u30ba \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect<\/p>\n<p>   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15392\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [1] Amazon Connect \u3068\u306f <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15394\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [2] \u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15396\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [3] \u96fb\u8a71\u756a\u53f7\u306e\u53d6\u5f97 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15398\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [4] \u55b6\u696d\u6642\u9593\u306e\u8a2d\u5b9a <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15400\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [5] \u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15402\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [6] \u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15404\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [7] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15406\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [8] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u308b <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15408\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [9] \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15410\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [10] \u518d\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc - \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u767b\u9332\u3068\u3001\u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a\u304a\u3088\u3073\u8ee2\u9001 <\/a><br \/>\n   \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [11] \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u767b\u9332\u3059\u308b<br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15414\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [12] \u30e6\u30fc\u30b6\u3092\u767b\u9332\u3059\u308b <\/a><br \/>\n   <a href=\"https:\/\/www.skyarch.net\/blog\/?p=15417\"> \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [13] \u96fb\u8a71\u3092\u53d7\u3051\u3066\u307f\u308b <\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u524d\u56de\u307e\u3067\u3067\u57fa\u672c\u7684\u306a\u96fb\u8a71\u3092\u53d7\u3051\u3066\u3001\u30ad\u30e5\u30fc\u6bce\u306b\u632f\u308a\u5206\u3051\u308b\u307e\u3067\u306e\u30d5\u30ed\u30fc\u304c\u4f5c\u6210\u3067\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u304b\u3089\u306f\u30ad\u30e5\u30fc\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u306b\u63a5\u7d9a\u3059\u308b\u90e8\u5206\u3092\u4f5c\u6210\u3057\u3066\u3044\u304d\u307e\u3059\u3002 \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3068\u306f\u3069\u306e\u30ad\u30e5\u30fc\u306b\u5165\u3063\u305f\u3089\u3069\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u306b\u63a5\u7d9a\u3059\u308b\u304b&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_locale":"ja","_original_post":"15412","footnotes":""},"categories":[342,20,19],"tags":[],"class_list":{"0":"post-15412","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-amazonconnect","8":"category-aws","9":"category-19","10":"ja"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/comments?post=15412"}],"version-history":[{"count":3,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15412\/revisions"}],"predecessor-version":[{"id":15582,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15412\/revisions\/15582"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media\/15552"}],"wp:attachment":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media?parent=15412"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/categories?post=15412"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/tags?post=15412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}