{"id":15414,"date":"2018-11-02T10:15:28","date_gmt":"2018-11-02T01:15:28","guid":{"rendered":"http:\/\/www.skyarch.net\/blog\/?p=15414"},"modified":"2018-11-02T11:45:03","modified_gmt":"2018-11-02T02:45:03","slug":"%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-12-%e3%83%a6%e3%83%bc%e3%82%b6%e3%82%92%e7%99%bb%e9%8c%b2%e3%81%99%e3%82%8b","status":"publish","type":"post","link":"https:\/\/www.skyarch.net\/blog\/%e3%82%84%e3%81%a3%e3%81%a6%e3%81%bf%e3%82%88%e3%81%86-amazon-connect-12-%e3%83%a6%e3%83%bc%e3%82%b6%e3%82%92%e7%99%bb%e9%8c%b2%e3%81%99%e3%82%8b\/","title":{"rendered":"\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [12] \u30e6\u30fc\u30b6\u3092\u767b\u9332\u3059\u308b"},"content":{"rendered":"
\n
\n

\u524d\u56de<\/a> \u306f\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002\u4f55\u3092\u3084\u3063\u3066\u3044\u308b\u306e\u304b\u5c11\u3057\u308f\u304b\u308a\u3065\u3089\u304b\u3063\u305f\u3068\u601d\u3044\u307e\u3059\u304c\u4eca\u56de\u306e\u30e6\u30fc\u30b6\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u610f\u5473\u304c\u7406\u89e3\u3067\u304d\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n

\u30e6\u30fc\u30b6\u3068\u306f\u3053\u3053\u3067\u306f\u3001\u5358\u7d14\u306b\u96fb\u8a71\u3092\u53d7\u3051\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u3060\u3051\u3068\u3057\u307e\u3059\u3002\u4ed6\u306b\u3082\u6a29\u9650\u3092\u5206\u5272\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30fc\u30d1\u30d0\u30a4\u30b6\u3068\u306a\u308b\u30e6\u30fc\u30b6\u3084\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u3068\u306a\u308b\u30e6\u30fc\u30b6\u3092\u4f5c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u3068\u3053\u308d\u3067\u3001\u3069\u308c\u304f\u3089\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u3092\u914d\u7f6e\u3059\u308b\u304b\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u306b\u3068\u3063\u3066\u982d\u306e\u75db\u3044\u554f\u984c\u3067\u3059\u3057\u30de\u30cd\u30fc\u30b8\u30e3\u306e\u8155\u306e\u898b\u305b\u6240\u304b\u3068\u601d\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u8aac\u660e\u3092\u7701\u7565\u3057\u307e\u3059\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u914d\u7f6e\u3092\u8a08\u7b97\u3059\u308b\u306e\u306b\u30a2\u30fc\u30e9\u30f3B\u5f0f\u3068\u3044\u3046\u306e\u304c\u3042\u308a\u307e\u3059\u3002 [1]<\/a> \u5b9f\u969b\u306b\u904b\u7528\u3059\u308b\u969b\u306f\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u3067\u306f\u5b9f\u969b\u306b\u767b\u9332\u3057\u3066\u307f\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n

\u307e\u305a\u5de6\u306e\u30e1\u30cb\u30e5\u30fc\u304b\u3089\u3001\"User management\" \u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u73fe\u5728\u767b\u9332\u3055\u308c\u3066\u3044\u308b\u30e6\u30fc\u30b6\u304c\u4e00\u89a7\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u6700\u521d\u306b\u521d\u671f\u8a2d\u5b9a\u3057\u305f\u3068\u304d\u306b\u4f5c\u6210\u3057\u305f\u30a2\u30c9\u30df\u30f3\u30e6\u30fc\u30b6\u3060\u3051\u304c\u8868\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \"Add new users\" \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u30e6\u30fc\u30b6\u3092\u8ffd\u52a0\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n

\"Add new users\" \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u307e\u305a\u3001CSV \u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3059\u308b\u304b\u3001\u3053\u306e\u307e\u307e\u30e6\u30fc\u30b6\u3092\u4f5c\u6210\u3059\u308b\u304b\u3092\u305f\u305a\u306d\u3089\u308c\u307e\u3059\u3002CSV\u3067\u4e00\u62ec\u767b\u9332\u3067\u304d\u308b\u306e\u306f\u5927\u91cf\u306b\u30e6\u30fc\u30b6\u3092\u767b\u9332\u3057\u305f\u3044\u5834\u5408\u306f\u4fbf\u5229\u306a\u6a5f\u80fd\u3067\u3059\u304c\u3001\u3053\u3053\u3067\u306f\u3068\u308a\u3042\u3048\u305a\u4e00\u4eba\u3060\u3051\u767b\u9332\u3057\u3066\u307f\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\"Create and set up a new user\" \u306b\u30c1\u30a7\u30c3\u30af\u304c\u4ed8\u3044\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u3001\"Next\" \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u767b\u9332\u30d5\u30a9\u30fc\u30e0\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u30e6\u30fc\u30b6\u306e\u540d\u524d\u306e\u767b\u9332 Taro Anpan \u3068\u3067\u3082\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u304b\u3002<\/p>\n\"\"<\/a>\n

\u30ed\u30b0\u30a4\u30f3\u540d\u3068Email \u30a2\u30c9\u30ec\u30b9\u3002 Email \u30a2\u30c9\u30ec\u30b9\u306f\u7701\u7565\u53ef\u80fd\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u30ed\u30b0\u30a4\u30f3\u540d\u3060\u3051 anpan \u3068\u3057\u3066\u304a\u304d\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u30d1\u30b9\u30ef\u30fc\u30c9\u3001\u3054\u6240\u5c5e\u306e\u7d44\u7e54\u306e\u30eb\u30fc\u30eb\u306b\u3057\u305f\u304c\u3063\u3066\u9069\u5b9c\u5165\u529b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\"\"<\/a>\n

\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3002\u3053\u3053\u3067\u306f\u30a2\u30f3\u30d1\u30f3\u306b\u5bfe\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u60f3\u5b9a\u306a\u306e\u3067\u3001\u5148\u307b\u3069\u4f5c\u6210\u3057\u305f AnpanProfile \u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3002\u3044\u308f\u3086\u308b\u30a2\u30af\u30bb\u30b9\u6a29\u306e\u8a2d\u5b9a\u306b\u306a\u308a\u307e\u3059\u3002\u8a73\u7d30\u3092\u7701\u304d\u307e\u3059\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u901a\u5e38\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u306b\u5bfe\u5fdc\u3059\u308b \"Agent\" \u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u30bd\u30d5\u30c8\u30d5\u30a9\u30f3\u304b\u901a\u5e38\u306e\u96fb\u8a71\u6a5f\u306b\u3059\u308b\u304b\u306e\u9078\u629e\u3002\u3053\u3053\u3067\u306f\u30bd\u30d5\u30c8\u30d5\u30a9\u30f3\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u96fb\u8a71\u6a5f\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u306f\u96fb\u8a71\u756a\u53f7\u306e\u8a2d\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002Auto-Accept Call \u306b
\n\u30c1\u30a7\u30c3\u30af\u3092\u5165\u308c\u305f\u5834\u5408\u306f\u96fb\u8a71\u304c\u81ea\u52d5\u7684\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

Agent Hierarchy \u306f\u3053\u3053\u3067\u306f\u8a2d\u5b9a\u3057\u307e\u305b\u3093\u3002\u305f\u3060\u5927\u898f\u6a21\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u3067\u306f\u8003\u616e\u3059\u308b\u3053\u3068\u3082\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u4eca\u56de\u306f\u7701\u7565\u3057\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u3053\u3053\u307e\u3067\u5165\u529b\u3059\u308b\u3068\u3001\u30b0\u30ec\u30fc\u30a2\u30a6\u30c8\u3057\u3066\u3044\u305f \"Save\" \u30dc\u30bf\u30f3\u304c\u9752\u8272\u306b\u306a\u308a\u62bc\u305b\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3001\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u78ba\u8a8d\u753b\u9762\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u6a2a\u9577\u3067\u898b\u96e3\u3044\u3067\u3059\u304c\u3001\u30b9\u30af\u30ed\u30fc\u30eb\u30d0\u30fc\u3067\u6a2a\u30b9\u30af\u30ed\u30fc\u30eb\u3055\u305b\u3066\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u554f\u984c\u304c\u306a\u3051\u308c\u3070\u306a\u3051\u308c\u3070 \"Create users\" \u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u767b\u9332\u3057\u307e\u3059\u3002<\/p>\n

\u4f5c\u6210\u304c\u5b8c\u4e86\u3059\u308b\u3068\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u753b\u9762\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u3055\u3089\u306b\u30e6\u30fc\u30b6\u3092\u8ffd\u52a0\u3059\u308b\u5834\u5408\u306f \"Create more users\" \u30dc\u30bf\u30f3\u3092\u3001\u7d42\u4e86\u3057\u3066\u4e00\u89a7\u753b\u9762\u306b\u623b\u308b\u306b\u306f \"Back\" \u30dc\u30bf\u30f3\u3092\u62bc\u3057\u307e\u3059\u3002\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u9069\u5b9c\u30e6\u30fc\u30b6\u3092\u8ffd\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u306e\u4f8b\u3067\u306f\u3001\u30e1\u30ed\u30f3\u30d1\u30f3\u62c5\u5f53\u306e\u30e6\u30fc\u30b6\u3068\u30ab\u30ec\u30fc\u30d1\u30f3\u62c5\u5f53\u306e\u30e6\u30fc\u30b6\u304c\u5fc5\u8981\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n

\u3053\u3053\u307e\u3067\u3067\u57fa\u672c\u7684\u306b\u96fb\u8a71\u3092\u53d7\u3051\u3089\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u753b\u9762\u4e0a\u306e\u30ed\u30b0\u30a2\u30a6\u30c8\u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3066\u4e00\u65e6\u30ed\u30b0\u30a2\u30a6\u30c8\u3057\u307e\u3059\u3002<\/p>\n\"\"<\/a>\n

\u6b21\u56de<\/a>\u306f\u3044\u3088\u3044\u3088\u5b9f\u969b\u306b\u96fb\u8a71\u3092\u53d7\u3051\u3066\u307f\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<\/colgroup>\n\n\n
[1]<\/a><\/td>\n\u30a6\u30a3\u30ad\u30da\u30c7\u30a3\u30a2\u306e\u30a2\u30fc\u30e9\u30f3 \u30a8\u30f3\u30c8\u30ea\u30fc<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n
\n

\u30b7\u30ea\u30fc\u30ba \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect<\/p>\n

\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [1] Amazon Connect \u3068\u306f <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [2] \u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u4f5c\u6210 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [3] \u96fb\u8a71\u756a\u53f7\u306e\u53d6\u5f97 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [4] \u55b6\u696d\u6642\u9593\u306e\u8a2d\u5b9a <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [5] \u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [6] \u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u4f5c\u6210 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [7] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [8] \u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 - \u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u53d7\u3051\u4ed8\u3051\u308b <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [9] \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u4f5c\u6210 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [10] \u518d\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc - \u30b3\u30f3\u30bf\u30af\u30c8\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306e\u767b\u9332\u3068\u3001\u30ad\u30e5\u30fc\u306e\u8a2d\u5b9a\u304a\u3088\u3073\u8ee2\u9001 <\/a>
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [11] \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u767b\u9332\u3059\u308b <\/a>
\n\u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [12] \u30e6\u30fc\u30b6\u3092\u767b\u9332\u3059\u308b
\n \u3084\u3063\u3066\u307f\u3088\u3046 Amazon connect [13] \u96fb\u8a71\u3092\u53d7\u3051\u3066\u307f\u308b <\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u524d\u56de \u306f\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002\u4f55\u3092\u3084\u3063\u3066\u3044\u308b\u306e\u304b\u5c11\u3057\u308f\u304b\u308a\u3065\u3089\u304b\u3063\u305f\u3068\u601d\u3044\u307e\u3059\u304c\u4eca\u56de\u306e\u30e6\u30fc\u30b6\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u610f\u5473\u304c\u7406\u89e3\u3067\u304d\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f \u30e6\u30fc\u30b6\u3068\u306f\u3053\u3053\u3067\u306f\u3001\u5358\u7d14\u306b\u96fb\u8a71\u3092\u53d7\u3051\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u3060\u3051…<\/p>\n","protected":false},"author":1,"featured_media":15552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_locale":"ja","_original_post":"15414","footnotes":""},"categories":[342,20,19],"tags":[],"class_list":{"0":"post-15414","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-amazonconnect","8":"category-aws","9":"category-19","10":"ja"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/comments?post=15414"}],"version-history":[{"count":7,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15414\/revisions"}],"predecessor-version":[{"id":15601,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/15414\/revisions\/15601"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media\/15552"}],"wp:attachment":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media?parent=15414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/categories?post=15414"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/tags?post=15414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}