{"id":18044,"date":"2020-03-25T15:57:25","date_gmt":"2020-03-25T06:57:25","guid":{"rendered":"http:\/\/www.skyarch.net\/blog\/?p=18044"},"modified":"2021-05-12T03:59:06","modified_gmt":"2021-05-11T18:59:06","slug":"%e7%99%ba%e4%bf%a1%e3%83%bb%e7%9d%80%e4%bf%a1%e3%83%95%e3%83%ad%e3%83%bc%e3%82%92%e4%bd%9c%e6%88%90%e3%81%97%e3%81%a4%e3%81%a4amazon-connect%e3%81%ae%e5%a4%a7%e3%81%be%e3%81%8b%e3%81%aa%e8%a8%ad","status":"publish","type":"post","link":"https:\/\/www.skyarch.net\/blog\/%e7%99%ba%e4%bf%a1%e3%83%bb%e7%9d%80%e4%bf%a1%e3%83%95%e3%83%ad%e3%83%bc%e3%82%92%e4%bd%9c%e6%88%90%e3%81%97%e3%81%a4%e3%81%a4amazon-connect%e3%81%ae%e5%a4%a7%e3%81%be%e3%81%8b%e3%81%aa%e8%a8%ad\/","title":{"rendered":"\u767a\u4fe1\u30fb\u7740\u4fe1\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3064\u3064Amazon Connect\u306e\u5927\u307e\u304b\u306a\u8a2d\u5b9a\u3092\u5b66\u3076"},"content":{"rendered":"<p>Amazon Connect\u3001\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3092\u4f5c\u6210\u3059\u308b\u306e\u306f\u7c21\u5358\u306a\u306e\u3067\u3059\u304c\u3001\u305d\u306e\u4e2d\u8eab(\u30d5\u30ed\u30fc)\u3092\u4f5c\u6210\u3059\u308b\u306e\u306f\u521d\u898b\u3067\u306f\u53b3\u3057\u3044\u90e8\u5206\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u7ba1\u7406\u753b\u9762\u306b\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u3068\u2026<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h17_24.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18045\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h17_24.png\" alt=\"\" width=\"633\" height=\"588\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h17_24.png 633w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h17_24-300x279.png 300w\" sizes=\"auto, (max-width: 633px) 100vw, 633px\" \/><\/a>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h17_31.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-18046\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h17_31.png\" alt=\"\" width=\"636\" height=\"591\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h17_31.png 636w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h17_31-300x279.png 300w\" sizes=\"auto, (max-width: 636px) 100vw, 636px\" \/><\/a>\n<p>\u3044\u304f\u3064\u304b\u8a2d\u5b9a\u9805\u76ee\u304c\u3042\u308b\u306e\u306f\u5206\u304b\u308b\u306e\u3067\u3059\u304c\u3001<\/p>\n<ul>\n<li>\u305d\u308c\u305e\u308c\u306e\u9805\u76ee\u304c\u4f55\u3092\u6307\u3057\u3066\u3044\u308b\u306e\u304b<\/li>\n<li>\u305d\u306e\u9805\u76ee\u3092\u8a2d\u5b9a\u3059\u308b\u70ba\u306b\u4e8b\u524d\u306b\u8a2d\u5b9a\u3059\u308b\u3079\u304d\u9805\u76ee\u306f\u3069\u308c\u306a\u306e\u304b(\u4f9d\u5b58\u95a2\u4fc2\u7684\u306a\u3082\u306e)<\/li>\n<\/ul>\n<p>\u6700\u521d\u306f\u3053\u308c\u3089\u306e\u70b9\u3067\u3064\u307e\u3065\u304f\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<br \/>\n\u307e\u305a\u306f\u4e0a\u8a18\u3092\u8aac\u660e\u3057\u3001\u767a\u4fe1\u30fb\u7740\u4fe1\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3066\u307f\u308b\u3053\u3068\u3067Connect\u306e\u5927\u307e\u304b\u306a\u8a2d\u5b9a\u3092\u5b66\u3093\u3067\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<h2>\u00a0\u767a\u4fe1\u30d5\u30ed\u30fc<\/h2>\n<h3>\u9805\u76ee\u306e\u8aac\u660e<\/h3>\n<p>&nbsp;<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-13_15h59_47.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-18085\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-13_15h59_47-1024x659.png\" alt=\"\" width=\"728\" height=\"469\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-13_15h59_47-1024x659.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-13_15h59_47-300x193.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-13_15h59_47-768x494.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-13_15h59_47-728x468.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-13_15h59_47.png 1183w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\u3053\u3061\u3089\u306e\u56f3\u306f\u3001Connect\u306e\u8a2d\u5b9a\u3067\u3001\u3069\u306e\u9805\u76ee\u304c\u3069\u306e\u9805\u76ee\u3092\u6307\u5b9a\u3057\u3066\u3044\u308b\u304b(\u4f9d\u5b58\u95a2\u4fc2)\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u300c\u30e6\u30fc\u30b6\u30fc\u300d\u4f5c\u6210\u6642\u306b\u300c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u300d\u300c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u300d\u3092\u6307\u5b9a\u3059\u308b<\/li>\n<li>\u300c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u300d\u4f5c\u6210\u6642\u306b\u300c\u30ad\u30e5\u30fc\u300d\u3092\u6307\u5b9a\u3059\u308b<\/li>\n<li>\u300c\u30ad\u30e5\u30fc\u300d\u4f5c\u6210\u6642\u306b\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30a6\u30a3\u30b9\u30d1\u30fc\u30d5\u30ed\u30fc\u300d\u300c\u96fb\u8a71\u756a\u53f7\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u6642\u9593\u300d\u3092\u6307\u5b9a\u3059\u308b<\/li>\n<\/ul>\n<p>\u4e0a\u8a18\u56f3\u304b\u3089\u3001\u3069\u306e\u9805\u76ee\u306b\u3082\u4f9d\u5b58\u3057\u3066\u3044\u306a\u3044\u300c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u300d\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30a6\u30a3\u30b9\u30d1\u30fc\u30d5\u30ed\u30fc\u300d\u300c\u96fb\u8a71\u756a\u53f7\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u6642\u9593\u300d\u3092\u5148\u306b\u4f5c\u6210\u3067\u304d\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002<br \/>\n\u305d\u308c\u3067\u306f\u56f3\u3092\u53c2\u8003\u306b\u767a\u4fe1\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3>\u8a2d\u5b9a<\/h3>\n<h4>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30a6\u30a3\u30b9\u30d1\u30fc\u30d5\u30ed\u30fc<\/h4>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30a6\u30a3\u30b9\u30d1\u30fc\u30d5\u30ed\u30fc\uff1dCCP\u304b\u3089\u767a\u4fe1\u3057\u305f\u969b\u306b\u9867\u5ba2(\u67b6\u96fb\u5148)\u304c\u4f53\u9a13\u3059\u308b\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h22_14.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18051\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h22_14.png\" alt=\"\" width=\"941\" height=\"483\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h22_14.png 941w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h22_14-300x154.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h22_14-768x394.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h22_14-728x374.png 728w\" sizes=\"auto, (max-width: 941px) 100vw, 941px\" \/><\/a>\n<p>\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h24_13.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-18050\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h24_13-1024x277.png\" alt=\"\" width=\"728\" height=\"197\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h24_13-1024x277.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h24_13-300x81.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h24_13-768x207.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h24_13-728x197.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h24_13.png 1422w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30a6\u30a3\u30b9\u30d1\u30fc\u30d5\u30ed\u30fc(Default outbound)\u306e\u5834\u5408\u3001\u67b6\u96fb\u5148\u306b\u300cThis call is not being recorded.\u300d\u3068\u3044\u3046\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u6d41\u308c\u307e\u3059\u3002<br \/>\n\u4e0a\u8a18\u30d5\u30ed\u30fc\u306f\u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u524a\u9664\u3057\u305f\u5f62\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h4>\u96fb\u8a71\u756a\u53f7<\/h4>\n<p>\u753b\u9762\u306e\u6307\u793a\u306b\u5f93\u3044\u96fb\u8a71\u756a\u53f7\u3092\u53d6\u5f97\u304f\u3060\u3055\u3044\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/f32c3bc963cc5cfe6cb63aadad4251e8.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18052\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/f32c3bc963cc5cfe6cb63aadad4251e8.png\" alt=\"\" width=\"633\" height=\"588\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/f32c3bc963cc5cfe6cb63aadad4251e8.png 633w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/f32c3bc963cc5cfe6cb63aadad4251e8-300x279.png 300w\" sizes=\"auto, (max-width: 633px) 100vw, 633px\" \/><\/a>\n<h4>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u6642\u9593<\/h4>\n<p>\u300c\u55b6\u696d\u6642\u9593\u5916\u306e\u5834\u5408\u306f\u4e0d\u5728\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u6d41\u3059\u300d\u306a\u3069\u306e\u8a2d\u5b9a\u3092\u3057\u305f\u3044\u5834\u5408\u306b\u4f7f\u3044\u307e\u3059\u3002<br \/>\n\u4eca\u56de\u306f\u7279\u306b\u5229\u7528\u3057\u306a\u3044\u306e\u3067\u8a2d\u5b9a\u306f\u4efb\u610f\u3067\u69cb\u3044\u307e\u305b\u3093\u304c\u3001\u7406\u89e3\u306e\u70ba\u306b\u4f5c\u6210\u3057\u3066\u304a\u304d\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h28_15.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-18053\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h28_15-1024x690.png\" alt=\"\" width=\"728\" height=\"491\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h28_15-1024x690.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h28_15-300x202.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h28_15-768x517.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h28_15-728x490.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h28_15.png 1191w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<h4>\u30ad\u30e5\u30fc<\/h4>\n<p>\u4e0a\u8a18\u3067\u4f5c\u6210\u3057\u305f\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30a6\u30a3\u30b9\u30d1\u30fc\u30d5\u30ed\u30fc\u300d\u300c\u96fb\u8a71\u756a\u53f7\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u6642\u9593\u300d\u3092\u6307\u5b9a\u3057\u3001\u30ad\u30e5\u30fc\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h29_09.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-18054\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h29_09-1024x670.png\" alt=\"\" width=\"728\" height=\"476\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h29_09-1024x670.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h29_09-300x196.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h29_09-768x503.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h29_09-728x476.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h29_09.png 1282w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<h4>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb<\/h4>\n<p>CCP\u3067\u96fb\u8a71\u304c\u4f7f\u3048\u308b\u3088\u3046\u306b\u300cVoice\u300d\u306b\u30c1\u30a7\u30c3\u30af\u3092\u5165\u308c\u3001\u5148\u307b\u3069\u4f5c\u6210\u3057\u305f\u30ad\u30e5\u30fc\u3092\u6307\u5b9a\u3057\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<br \/>\n\u5148\u307b\u3069\u306e\u30ad\u30e5\u30fc\u3068\u7570\u306a\u308a\u3001\u300c\u8aac\u660e\u300d\u306e\u5165\u529b\u304c\u5fc5\u9808\u3067\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h32_14.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-18055\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h32_14-942x1024.png\" alt=\"\" width=\"728\" height=\"791\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h32_14-942x1024.png 942w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h32_14-276x300.png 276w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h32_14-768x835.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h32_14-728x791.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/2020-02-28_13h32_14.png 968w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<h4>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb<\/h4>\n<p>CCP\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u767a\u4fe1\u3092\u884c\u3046\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u6a29\u9650\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<br \/>\n\u3053\u3053\u3067\u306fCCP\u3078\u306e\u30ed\u30b0\u30a4\u30f3\u3068\u767a\u4fe1\u306e\u6a29\u9650\u3092\u4ed8\u4e0e\u3057\u3066\u304a\u304d\u307e\u3059\u3002<\/p>\n<a 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https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/a349b87828aa05f6ca5aa2d0da7cb08e-300x82.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/a349b87828aa05f6ca5aa2d0da7cb08e-768x210.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/a349b87828aa05f6ca5aa2d0da7cb08e-728x199.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/02\/a349b87828aa05f6ca5aa2d0da7cb08e.png 1267w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\u300c\u756a\u53f7\u3092\u30c0\u30a4\u30e4\u30eb\u300d\u3057\u3066\u96fb\u8a71\u3092\u304b\u3051\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/e94558e0b9903644e300235d1c9fc143.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18084\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/e94558e0b9903644e300235d1c9fc143.png\" alt=\"\" width=\"500\" height=\"618\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/e94558e0b9903644e300235d1c9fc143.png 500w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/e94558e0b9903644e300235d1c9fc143-243x300.png 243w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a>\n<h2>\u53d7\u4fe1\u30d5\u30ed\u30fc<\/h2>\n<h3>\u9805\u76ee\u306e\u8aac\u660e<\/h3>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h53_44.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-18099\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h53_44-1024x587.png\" alt=\"\" width=\"728\" height=\"417\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h53_44-1024x587.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h53_44-300x172.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h53_44-768x440.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h53_44-728x417.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h53_44.png 1343w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\u767a\u4fe1\u30d5\u30ed\u30fc\u3068\u540c\u69d8\u3001\u8aac\u660e\u56f3\u3092\u63cf\u3044\u3066\u307f\u307e\u3057\u305f\u3002<br \/>\n\u767a\u4fe1\u30d5\u30ed\u30fc\u3067\u65e2\u306b\u4f5c\u6210\u3057\u305f\u8981\u7d20\u306f\u7070\u8272\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<br 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href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h23_02.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18092\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h23_02.png\" alt=\"\" width=\"897\" height=\"488\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h23_02.png 897w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h23_02-300x163.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h23_02-768x418.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h23_02-728x396.png 728w\" sizes=\"auto, (max-width: 897px) 100vw, 897px\" \/><\/a>\n<p>\u9867\u5ba2\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u306f\u3001\u9867\u5ba2(\u67b6\u96fb\u8005)\u304c\u5f85\u6a5f\u4e2d\u306b\u4f53\u9a13\u3059\u308b\u30d5\u30ed\u30fc\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<br 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https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_09h05_36.png 1565w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\u307e\u305a Mizuki \u3055\u3093\u304c\u300c\u304a\u7e4b\u304e\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u3070\u3089\u304f\u304a\u5f85\u3061\u304f\u3060\u3055\u3044\u3002\u300d\u3068\u7e70\u308a\u8fd4\u3057\u307e\u3059\u3002<br \/>\n\u305d\u308c\u309215\u79d2\u7e70\u308a\u8fd4\u3059\u3068(15\u79d2\u9593 CCP\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u96fb\u8a71\u306b\u51fa\u306a\u3044\u3068)\u300c\u304a\u7e4b\u304e\u51fa\u6765\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u300d\u3068\u8a00\u3063\u3066\u7d42\u4e86\u3057\u307e\u3059\u3002<\/p>\n<h4>\u554f\u3044\u5408\u308f\u305b\u30d5\u30ed\u30fc<\/h4>\n<p>\u554f\u3044\u5408\u308f\u305b\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h35_12.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18094\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h35_12.png\" alt=\"\" width=\"910\" height=\"592\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h35_12.png 910w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h35_12-300x195.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h35_12-768x500.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h35_12-728x474.png 728w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/><\/a>\n<p>\u554f\u3044\u5408\u308f\u305b\u30d5\u30ed\u30fc\u306f\u3001Connect\u7740\u4fe1\u6642\u306b\u9867\u5ba2(\u67b6\u96fb\u8005)\u304c\u4f53\u9a13\u3059\u308b\u30d5\u30ed\u30fc\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<br \/>\n\u4eca\u56de\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_09h17_09.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-18108\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_09h17_09-1024x431.png\" alt=\"\" width=\"728\" height=\"306\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_09h17_09-1024x431.png 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_09h17_09-300x126.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_09h17_09-768x323.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_09h17_09-1536x646.png 1536w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_09h17_09-728x306.png 728w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_09h17_09.png 1761w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a>\n<p>\u30b5\u30f3\u30d7\u30eb_\u30ad\u30e5\u30fc \u306b\u7d10\u3065\u3044\u305fCCP\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u300c\u5229\u7528\u53ef\u80fd\u300d\u3060\u3063\u305f\u5834\u5408\u3001<br \/>\n\u5148\u307b\u3069\u4f5c\u6210\u3057\u305f\u9867\u5ba2\u30ad\u30e5\u30fc\u30d5\u30ed\u30fc\u3092\u7d4c\u3066(\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5074\u304c\u96fb\u8a71\u3092\u53d6\u308c\u3070)\u901a\u8a71\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<br \/>\n\u300c\u5229\u7528\u53ef\u80fd\u300d\u3067\u306a\u3044\u5834\u5408\u306f Mizuki \u3055\u3093\u304c\u300c\u304a\u7e4b\u304e\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u300d\u3068\u8a00\u3063\u3066\u7d42\u4e86\u3057\u307e\u3059\u3002<\/p>\n<h4>\u96fb\u8a71\u756a\u53f7(\u8a2d\u5b9a\u5909\u66f4)<\/h4>\n<p>\u96fb\u8a71\u756a\u53f7\u306b\u3001\u5148\u307b\u3069\u4f5c\u6210\u3057\u305f\u554f\u3044\u5408\u308f\u305b\u30d5\u30ed\u30fc\u3092\u7d10\u3065\u3051\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h56_37.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18101\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h56_37.png\" alt=\"\" width=\"535\" height=\"479\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h56_37.png 535w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h56_37-300x269.png 300w\" sizes=\"auto, (max-width: 535px) 100vw, 535px\" \/><\/a>\n<h4>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb(\u8a2d\u5b9a\u5909\u66f4)<\/h4>\n<p>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306e\u8a2d\u5b9a\u3067\u3001\u300c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306e\u30ad\u30e5\u30fc\u300d\u3068\u3057\u3066\u4f5c\u6210\u3057\u305f\u30ad\u30e5\u30fc\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h47_57.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18096\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h47_57.png\" alt=\"\" width=\"966\" height=\"883\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h47_57.png 966w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h47_57-300x274.png 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h47_57-768x702.png 768w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_08h47_57-728x665.png 728w\" sizes=\"auto, (max-width: 966px) 100vw, 966px\" \/><\/a>\n<h3>\u5b9f\u969b\u306b\u7740\u4fe1\u3057\u3066\u307f\u308b<\/h3>\n<p>Connect \u306e\u756a\u53f7\u3078\u767a\u4fe1\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<br \/>\nCCP \u306e\u30b9\u30c6\u30fc\u30bf\u30b9(Offline\/Available)\u306b\u3088\u3063\u3066\u3001\u6d41\u308c\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u30d5\u30ed\u30fc\u304c\u7570\u306a\u3063\u3066\u3044\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n<a href=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_10h14_24.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18114\" src=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_10h14_24.png\" alt=\"\" width=\"662\" height=\"462\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_10h14_24.png 662w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2020\/03\/2020-03-16_10h14_24-300x209.png 300w\" sizes=\"auto, (max-width: 662px) 100vw, 662px\" \/><\/a>\n<p><a href=\"https:\/\/www.skyarch.net\/column\/amazonconnect\/\">Amazon Connect\u3068\u306f\uff1f<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amazon Connect\u3001\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3092\u4f5c\u6210\u3059\u308b\u306e\u306f\u7c21\u5358\u306a\u306e\u3067\u3059\u304c\u3001\u305d\u306e\u4e2d\u8eab(\u30d5\u30ed\u30fc)\u3092\u4f5c\u6210\u3059\u308b\u306e\u306f\u521d\u898b\u3067\u306f\u53b3\u3057\u3044\u90e8\u5206\u304c\u3042\u308a\u307e\u3059\u3002 \u7ba1\u7406\u753b\u9762\u306b\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u3068\u2026 \u3044\u304f\u3064\u304b\u8a2d\u5b9a\u9805\u76ee\u304c\u3042\u308b\u306e\u306f\u5206\u304b\u308b\u306e\u3067\u3059\u304c\u3001 \u305d\u308c\u305e\u308c\u306e\u9805&#8230;<\/p>\n","protected":false},"author":60,"featured_media":15552,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_locale":"ja","_original_post":"18044","footnotes":""},"categories":[342,20],"tags":[505,124],"class_list":{"0":"post-18044","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-amazonconnect","8":"category-aws","9":"tag-amazon-connect","10":"tag-pickup","11":"ja"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/18044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/users\/60"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/comments?post=18044"}],"version-history":[{"count":19,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/18044\/revisions"}],"predecessor-version":[{"id":19570,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/18044\/revisions\/19570"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media\/15552"}],"wp:attachment":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media?parent=18044"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/categories?post=18044"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/tags?post=18044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}