{"id":3413,"date":"2015-06-03T10:00:14","date_gmt":"2015-06-03T01:00:14","guid":{"rendered":"http:\/\/www.skyarch.net\/blog\/?p=3413"},"modified":"2015-08-17T15:50:19","modified_gmt":"2015-08-17T06:50:19","slug":"itil-no-2-%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%87%e3%82%b6%e3%82%a4%e3%83%b3%e3%81%ae%e6%a6%82%e8%a6%81","status":"publish","type":"post","link":"https:\/\/www.skyarch.net\/blog\/itil-no-2-%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%87%e3%82%b6%e3%82%a4%e3%83%b3%e3%81%ae%e6%a6%82%e8%a6%81\/","title":{"rendered":"ITIL No.2 -\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306e\u6982\u8981-"},"content":{"rendered":"<p>&nbsp;<\/p>\n<a href=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/04\/ITIL-e1429505198153.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-3322 aligncenter\" src=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/04\/ITIL-e1429505198153.jpg\" alt=\"ITIL\" width=\"165\" height=\"78\" \/><\/a>\n<p>\u3069\u3046\u3082\u3001\u3053\u3093\u306b\u3061\u306f\u8c4a\u304b\u306a\u5927\u5cf6\u3067\u3059\u3002<\/p>\n<p>\u524d\u56de\u3001ITIL\u306b\u3064\u3044\u3066\u66f8\u304b\u305b\u3066\u9802\u304d\u307e\u3057\u305f\u304c\u3001\u4eca\u56de\u306f\u7b2c2\u56de\u3068\u3057\u3066\u3054\u7d39\u4ecb\u81f4\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u524d\u56de\u306e\u8a18\u4e8b\uff1a<a title=\"Information Technology Infrastructure Library\uff08ITIL\uff09 No.1\" href=\"http:\/\/www.skyarch.net\/blog\/?p=3320\" target=\"_blank\">Information Technology Infrastructure Library\uff08ITIL\uff09 No.1<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\u524d\u56de\u306e\u304a\u3055\u3089\u3044\u3067\u3059\u304c\u3001ITIL\u306b\u306f\u300c<strong><em>\u30b5\u30fc\u30d3\u30b9\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb<\/em><\/strong>\u300d\u3068\u8a00\u3046\u3001<\/p>\n<p>\uff15\u3064\u306e\u30d7\u30ed\u30bb\u30b9\u304b\u3089\u6210\u308a\u7acb\u3064\u91cd\u8981\u306a\u8003\u3048\u65b9\u304c\u5fa1\u5ea7\u3044\u307e\u3059\u3002<\/p>\n<p><a title=\"Information Technology Infrastructure Library\uff08ITIL\uff09 No.1\" href=\"http:\/\/www.skyarch.net\/blog\/?p=3320\"><strong>\uff11.\u30b5\u30fc\u30d3\u30b9\u30b9\u30c8\u30e9\u30c6\u30b8(\u30b5\u30fc\u30d3\u30b9\u6226\u7565)<\/strong><\/a><\/p>\n<p><strong>\uff12.\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3(\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08)<\/strong><\/p>\n<p><strong>\uff13.\u30b5\u30fc\u30d3\u30b9\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3(\u30b5\u30fc\u30d3\u30b9\u79fb\u884c)<\/strong><\/p>\n<p><strong>\uff14.\u30b5\u30fc\u30d3\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3(\u30b5\u30fc\u30d3\u30b9\u904b\u7528)<\/strong><\/p>\n<p><strong>\uff15.\u7d99\u7d9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\uff08\u30b3\u30f3\u30c6\u30a3\u30cb\u30e5\u30a2\u30eb\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30d7\u30eb\u30fc\u30d6\u30e1\u30f3\u30c8\uff09<\/strong><\/p>\n<a href=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/04\/d30a5420148c65dc0a1a07278653ee08.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3356\" src=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/04\/d30a5420148c65dc0a1a07278653ee08-300x140.jpg\" alt=\"\u30b5\u30fc\u30d3\u30b9\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\" width=\"300\" height=\"140\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/04\/d30a5420148c65dc0a1a07278653ee08-300x140.jpg 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/04\/d30a5420148c65dc0a1a07278653ee08-1024x479.jpg 1024w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/04\/d30a5420148c65dc0a1a07278653ee08-900x421.jpg 900w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/04\/d30a5420148c65dc0a1a07278653ee08.jpg 1228w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n<p>\u4eca\u56de\u306f\u3001<strong>\uff12.\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3(\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08)<\/strong>\u306b\u3064\u3044\u3066\u7c21\u5358\u306b\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<hr \/>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3<\/strong>\u306f<strong>\u30b5\u30fc\u30d3\u30b9\u30b9\u30c8\u30e9\u30c6\u30b8<\/strong>\u3067\u4f5c\u6210\u3057\u305f\u6226\u7565\u3092\u5b9f\u73fe\u3057\u3001<\/p>\n<p><strong>\u9ad8\u3044\u54c1\u8cea<\/strong>\u3068<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6<\/strong>\u3001<strong>\u8cbb\u7528\u5bfe\u52b9\u679c<\/strong>\u3092\u4fdd\u3061\u306a\u304c\u3089\u904b\u7528\u74b0\u5883\u3078\u30b9\u30e0\u30fc\u30ba\u306b<\/p>\n<p>\u5c0e\u5165\u51fa\u6765\u308b<strong>IT\u30b5\u30fc\u30d3\u30b9\u3092\u8a2d\u8a08\u3059\u308b<\/strong>\u3053\u3068\u304c\u30b4\u30fc\u30eb\u3068\u306a\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u4ee5\u4e0b\u306e3\u3064\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u8003\u616e\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<br \/>\n<strong>\u30fb\u6a5f\u80fd\u6027\uff08\u30b5\u30fc\u30d3\u30b9\u306e\u6a5f\u80fd\u3001\u54c1\u8cea\u306a\u3069\uff09<\/strong><br \/>\n<strong>\u30fb\u30ea\u30bd\u30fc\u30b9\uff08\u8cbb\u7528\u3001\u30b9\u30bf\u30c3\u30d5\u306a\u3069\uff09<\/strong><br \/>\n<strong>\u30fb\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\uff08\u671f\u9593\uff09<\/strong><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>\u300c<strong>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306e5\u3064\u306e\u5074\u9762<\/strong>\u300d<\/p>\n<p>\u9867\u5ba2\u3084\u5e02\u5834\u306e\u30cb\u30fc\u30ba\u3092\u53cd\u6620\u3059\u308bIT\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u70ba\u306b\u300c\u4f55\u3092\u300d\u300c\u4f55\u306e\u305f\u3081\u306b\u300d\u8a2d\u8a08\u3059\u308b\u304b\u3092\u8003\u616e\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u3000\u2160 \u30b5\u30fc\u30d3\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong><br \/>\n--\u95a2\u4fc2\u8005\u3068\u306e\u9593\u3067\u5408\u610f\u3055\u308c\u305f\u4e8b\u696d\u8981\u4ef6\u3068\u30b5\u30fc\u30d3\u30b9\u8981\u4ef6\u3068\u306e\u6574\u5408\u6027\u3092\u3068\u308b\u305f\u3081\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u30ea\u30bd\u30fc\u30b9\u3001\u80fd\u529b\u306a\u3069\u306e\u8a2d\u8a08\u3002<br \/>\n<strong>\u3000\u2161 \u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa (\u652f\u63f4\u7684\u306a\u4ed5\u7d44\u307f)<\/strong><br \/>\n--\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u3001\u30b7\u30b9\u30c6\u30e0\u7ba1\u7406\u30c4\u30fc\u30eb\u306a\u3069\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u652f\u63f4\u3059\u308b\u4ed5\u7d44\u307f\u3084\u30c4\u30fc\u30eb\u7b49\u306e\u8a2d\u8a08\u3002<br \/>\n<strong>\u3000\u2162 \u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3<\/strong><br \/>\n--\u9069\u5207\u306aIT\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3001\u904b\u7528\u3001\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u3001IT\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3084\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30fc\u30bf\u306a\u3069\u306e\u8a2d\u8a08\u3002<br \/>\n<strong>\u3000\u2163 \u30d7\u30ed\u30bb\u30b9<\/strong><br \/>\n--IT\u30b5\u30fc\u30d3\u30b9\u306e\u8a2d\u8a08\u3001\u904b\u7528\u3001\u79fb\u884c\u3001\u6539\u5584\u306a\u3069\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u8a2d\u8a08\u3002<br \/>\n<strong>\u3000\u2164 \u6e2c\u5b9a\u65b9\u6cd5\u3068\u6e2c\u5b9a\u57fa\u6e96<\/strong><br \/>\n--IT\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u7ba1\u7406\u3001\u8a55\u4fa1\u3059\u308b\u70ba\u306e\u4ed5\u7d44\u307f\u53ca\u3073\u30d7\u30ed\u30bb\u30b9\u76e3\u8996\u6e2c\u5b9a\u57fa\u6e96\u306e\u8a2d\u8a08\u3002<\/p>\n<hr \/>\n<p>\u300c<strong>4\u3064\u306eP<\/strong>\u300d<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u4eba\u3084\u88fd\u54c1\u3001\u305d\u308c\u3089\u306e\u30d7\u30ed\u30bb\u30b9(Process)\u3001\u307e\u305f\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u3088\u3063\u3066\u9867\u5ba2\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<br \/>\n\u3053\u308c\u3089\u306e\u7d44\u307f\u5408\u308f\u305b\u304c\u91cd\u8981\u3067\u3042\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u3067\u306f4P\u3068\u8a00\u3044\u307e\u3059\u3002<\/p>\n<p>\u30fb\u4eba\uff08People\uff09<br \/>\n\u30fb\u52d5\u304d\uff08Process\uff09<br \/>\n\u30fb\u88fd\u54c1\u3001\u6280\u8853\uff08Product\uff09<br \/>\n\u30fb\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u30b5\u30d7\u30e9\u30a4\u30e4\uff08Partner\uff09<\/p>\n<p>\uff14P\u304b\u3089\u8a08\u753b\u306e\u898b\u76f4\u3057\u306a\u3069\u3092\u3057\u3001\u512a\u79c0\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u8a2d\u8a08\u3059\u308b\u6709\u52b9\u306a\u624b\u6bb5\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>\u300c<strong>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306e7\u3064\u306e\u69cb\u6210<\/strong>\u300d<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u3067\u306f\u30b5\u30fc\u30d3\u30b9\u30b9\u30c8\u30e9\u30c6\u30b8\u3067\u4f5c\u6210\u3055\u308c\u305f<strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30d1\u30c3\u30b1\u30fc\u30b8(SLP)<\/strong>\u306b\u57fa\u3065\u304d<br \/>\n\u54c1\u8cea\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u30ea\u30b9\u30af\u3084\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u8003\u616e\u3057\u3001\u52b9\u679c\u3084\u52b9\u7387\u7684\u306aIT\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057<br \/>\n\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u6e2c\u5b9a\u57fa\u6e96\u306a\u3069\u306e\u8a2d\u8a08\u30fb\u958b\u767a\u304c\u4e3b\u306a\u30d7\u30ed\u30bb\u30b9\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30fb\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0\u7ba1\u7406<\/strong><\/p>\n<p>\u5168\u3066\u306eIT\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8a73\u7d30\u60c5\u5831\u3092\u8a18\u8f09\u3057\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0\u306b\u306f2\u7a2e\u985e\u3042\u308a\u307e\u3059\u3002<br \/>\n\u25a0\u30d3\u30b8\u30cd\u30b9\u30fb\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0\uff08\u9867\u5ba2\u516c\u958b\uff09\u63d0\u4f9b\u3059\u308bIT\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u60c5\u5831\u7b49\u3092\u5b9a\u7fa9\u3057\u305f\u3082\u306e<br \/>\n\u25a0\u30c6\u30af\u30cb\u30ab\u30eb\u30fb\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0\uff08\u9867\u5ba2\u975e\u516c\u958b\uff09\u8a73\u7d30\u60c5\u5831\u3001\u652f\u63f4\u30b5\u30fc\u30d3\u30b9\u3001CI\u203b\u306e\u95a2\u4fc2\u6027\u7b49\u306e\u60c5\u5831\u3092\u8a18\u8f09\u3002IT\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u5185\u3067\u4f7f\u7528<\/p>\n<p>\u203b\u00a0CI (Configuration Item)\u69cb\u6210\u30a2\u30a4\u30c6\u30e0\u3002IT\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3046\u3048\u3067\u7ba1\u7406\u304c\u5fc5\u8981\u3068\u3055\u308c\u308b\u5168\u3066\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30fb\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u7ba1\u7406<\/strong><\/p>\n<p>\u5168\u3066\u306eIT\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u3068\u5408\u610f\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u63d0\u4f9b\u3001\u7dad\u6301\u3001\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u7ba1\u7406\u3059\u308b\u4e8b\u3067\u3059\u3002<br \/>\n\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u7ba1\u7406\u3067\u306f<strong>SLA<\/strong>\u203b \u304c\u4f5c\u6210\u3055\u308c\u3001\u305d\u306e\u9054\u6210\u72b6\u6cc1\u306f\u30b5\u30fc\u30d3\u30b9\u30ec\u30dd\u30fc\u30c8\u306b\u307e\u3068\u3081\u3089\u308c\u3001\u9867\u5ba2\u3084\u5229\u5bb3\u95a2\u4fc2\u8005\u306b\u5831\u544a\u3055\u308c\u307e\u3059\u3002<\/p>\n<a href=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/82d02bd7210e9c38d68201e60c4d1629.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3522\" src=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/82d02bd7210e9c38d68201e60c4d1629-300x117.jpg\" alt=\"\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u7ba1\u74062\" width=\"300\" height=\"117\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/82d02bd7210e9c38d68201e60c4d1629-300x117.jpg 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/82d02bd7210e9c38d68201e60c4d1629.jpg 429w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n<p>\u203b\u00a0<strong>SLA(\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8)<\/strong>\u306f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\uff08\u30d7\u30ed\u30d0\u30a4\u30c0\uff09\u3068\u30b5\u30fc\u30d3\u30b9\u59d4\u8a17\u8005\uff08\u9867\u5ba2\uff09\u3068\u306e\u9593\u3067\u5951\u7d04\u3092\u884c\u3046\u969b\u306b\u3001\u63d0\u4f9b\u30b5\u30fc\u30d3\u30b9\u306e\u5185\u5bb9\u3068\u7bc4\u56f2\u3001\u54c1\u8cea\u8981\u6c42\u57fa\u6e96\u3092\u660e\u78ba\u306b\u3057\u3066\u3001\u57fa\u6e96\u3092\u9054\u6210\u3067\u304d\u306a\u304b\u3063\u305f\u5834\u5408\u306e\u30eb\u30fc\u30eb\u3092\u542b\u3081\u3066\u3001\u4e8b\u524d\u306b\u5408\u610f\u3057\u3066\u304a\u304f\u3053\u3068\u3002\u5408\u610f\u5185\u5bb9\u306e\u6587\u66f8\u3001\u5951\u7d04\u66f8\u3092\u6307\u3059\u3053\u3068\u3082\u3042\u308b\u3002<\/p>\n<p>\u203b <strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u8981\u4ef6<\/strong>(<strong>SLR<\/strong>\uff1aServiceLevelRequirement)\uff1a\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5fc5\u8981\u306aIT\u8981\u4ef6\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001IT\u30b5\u30fc\u30d3\u30b9\u306e\u696d\u52d9\u8981\u4ef6\u3092\u307e\u3068\u3081\u305f\u6587\u66f8\u306e\u3053\u3068\u3002SLR\u306f\u30d3\u30b8\u30cd\u30b9\u8996\u70b9\u3001\u9867\u5ba2\u8996\u70b9\u3067\u66f8\u304b\u308c\u3066\u304a\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u958b\u767a\u306b\u304a\u3051\u308b\u8981\u4ef6\u5b9a\u7fa9\u66f8\u306b\u8a72\u5f53\u3059\u308b\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30fb\u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u7ba1\u7406<\/strong><\/p>\n<p>\u63d0\u4f9b\u3059\u308bIT\u30b5\u30fc\u30d3\u30b9\u5168\u822c\u306e\u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\uff08\u30ea\u30bd\u30fc\u30b9\u30fb\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\uff09\u3092\u7ba1\u7406\u3057\u3001\u554f\u984c\u70b9\u3092\u4e8b\u524d\u306b\u691c\u77e5\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u4fdd\u6301\u3057\u305f\u307e\u307e\u6700\u9069\u306a\u30b3\u30b9\u30c8\u3067\u7dad\u6301\u3059\u308b\u6d3b\u52d5\u3067\u3059\u3002 \u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u7ba1\u7406\u3067\u5f97\u3089\u308c\u305f\u30c7\u30fc\u30bf\u7b49\u306f<strong>CMIS\u203b\u00a0<\/strong>\u306b\u683c\u7d0d\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u203b\u00a0<strong>CMIS<\/strong>(\u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u7ba1\u7406\u60c5\u5831\u30b7\u30b9 \u30c6\u30e0)\u3001\u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u7ba1\u7406\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u683c\u7d0d\u3059\u308b\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3002<\/p>\n<a href=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/6ecde2995939a95fc51c7619baad91911.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-3575\" src=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/6ecde2995939a95fc51c7619baad91911-300x170.jpg\" alt=\"\u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u7ba1\u7406\" width=\"436\" height=\"247\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/6ecde2995939a95fc51c7619baad91911-300x170.jpg 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/6ecde2995939a95fc51c7619baad91911.jpg 549w\" sizes=\"auto, (max-width: 436px) 100vw, 436px\" \/><\/a>\n<p><strong>\u30fb\u53ef\u7528\u6027\u7ba1\u7406<\/strong><\/p>\n<p>\u53ef\u7528\u6027\u3068\u306f\u30b7\u30b9\u30c6\u30e0\u304c\u7d99\u7d9a\u3057\u3066\u7a3c\u50cd\u3067\u304d\u308b\u80fd\u529b\u306e\u3053\u3068\u3067\u3059\u3002SLA\u3067\u5408\u610f\u3055\u308c\u305fIT\u30b5\u30fc\u30d3\u30b9\u3092\u30b3\u30b9\u30c8\u306e\u6700\u9069\u5316\u3092\u3055\u3050\u308a\u306a\u304c\u3089\u3001\u5b9f\u65bd\u3001\u7dad\u6301\u3059\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u53ef\u7528\u6027\u7ba1\u7406\u3067\u306f\u53ef\u7528\u6027\u306e\u76ee\u6a19\u5024\u3092\u5b9a\u3081\u3066\u300c<strong>\u30a4\u30d9\u30f3\u30c8\u7ba1\u7406<\/strong>\u300d\u3084\u300c<strong>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406<\/strong>\u300d\u3067\u6e2c\u5b9a\u3001\u691c\u77e5\u3001\u5bfe\u51e6\u3057\u307e\u3059\u3002<strong>\u53ef\u7528\u6027<\/strong>\u3001<strong>\u4fe1\u983c\u6027<\/strong>\u3001<strong>\u4fdd\u5b88\u6027<\/strong>\u306e3\u3064\u3092\u7528\u3044\u3066\u3001\u76e3\u8996\u3001\u6e2c\u5b9a\u3001\u5206\u6790\u3001\u5831\u544a\u3059\u308b\u4e8b\u304c\u91cd\u8981\u3067\u3059\u3002\u53ef\u8981\u8acb\u7ba1\u7406\u306e\u30c7\u30fc\u30bf\u306f<strong>AMIS<\/strong>\u203b\u306b\u683c\u7d0d\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u203b\u00a0AMIS (Availability Management Information System)\u53ef\u7528\u6027\u7ba1\u7406\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u3002\u53ef\u7528\u6027\u7ba1\u7406\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u683c\u7d0d\u3059\u308b\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306e\u4e8b\u3002<\/p>\n<p>\u25c6<strong>\u53ef\u7528\u6027<\/strong>\u3000\u5fc5\u8981\u306a\u6642\u306b\u6a5f\u80fd\u3092\u5b9f\u65bd\u3059\u308b\u80fd\u529b<br \/>\n\u25c6<strong>\u4fe1\u983c\u6027<\/strong>\u3000\u6a5f\u80fd\u3092\u4e2d\u65ad\u305b\u305a\u306b\u5b9f\u65bd\u3059\u308b\u80fd\u529b<br \/>\n\u25c6<strong>\u4fdd\u5b88\u6027<\/strong>\u3000\u969c\u5bb3\u767a\u751f\u5f8c\u3001\u901a\u5e38\u7a3c\u50cd\u306b\u3082\u3069\u3059\u5fa9\u65e7\u80fd\u529b<\/p>\n<p>&nbsp;<\/p>\n<p>\u30fb<strong>IT\u30b5\u30fc\u30d3\u30b9\u7d99\u7d9a\u6027\u7ba1\u7406<\/strong><\/p>\n<p>IT\u30b5\u30fc\u30d3\u30b9\u304c\u4e2d\u65ad\u3057\u305f\u5834\u5408\u3001\u6280\u8853\u8981\u7d20\u3084\u8a2d\u5099\u3001\u6a5f\u80fd\u3092\u4e8b\u524d\u306b\u5408\u610f\u3055\u308c\u305f\u671f\u9593\u5185\u306b\u5fa9\u65e7\u51fa\u6765\u308b\u3088\u3046\u306b\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002<\/p>\n<p>IT\u30b5\u30fc\u30d3\u30b9\u7d99\u7d9a\u6027\u7ba1\u7406\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u4f8b\u304c\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<p>\u3010<strong>\u958b\u59cb\u30d7\u30ed\u30bb\u30b9<\/strong>\u3011<br \/>\n\u30fb\u30dd\u30ea\u30b7\u30fc<br \/>\n\u30fb\u9069\u7528\u7bc4\u56f2<br \/>\n\u30fb\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u8a08\u753b<br \/>\n\u2193<br \/>\n\u3010<strong>\u8981\u4ef6\u3068\u6226\u7565<\/strong>\u3011<br \/>\n\u30fb\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30d1\u30af\u30c8\u5206\u6790<br \/>\n\u30fb\u30ea\u30b9\u30af\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8<br \/>\n\u2193<br \/>\n\u3010<strong>\u5c0e\u5165<\/strong>\u3011<br \/>\n\u30fb\u5b9f\u88c5\u8a08\u753b<br \/>\n\u30fb\u30ea\u30b9\u30af\u4f4e\u6e1b<br \/>\n\u30fb\u5fa9\u65e7\u624b\u9806\u3001\u521d\u671f\u30c6\u30b9\u30c8<br \/>\n\u2193<br \/>\n\u3010<strong>\u904b\u7528\u7ba1\u7406<\/strong>\u3011<br \/>\n\u30fb\u30b9\u30bf\u30c3\u30d5\u6559\u80b2<br \/>\n\u30fb\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0<br \/>\n\u30fb\u30c6\u30b9\u30c8<br \/>\n\u30fb\u5909\u66f4\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30fb\u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u7ba1\u7406<\/strong><\/p>\n<p>IT\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u6574\u5408\u3055\u305b\u3001\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3057\u307e\u3059\u3002CIA(\u6a5f\u5bc6\u6027\u3001\u5b8c\u5168\u6027\u3001\u53ef\u7528\u6027)\u53ca\u3073\uff14P\u3092\u30d0\u30e9\u30f3\u30b9\u3088\u304f\u914d\u5099\u3057\u3001IT\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u304c\u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u7d44\u7e54\u5168\u4f53\u3067\u8a08\u753b\u3001\u5b9f\u65bd\u3001\u8a55\u4fa1\u3001\u7dad\u6301\u3059\u308b\u3053\u3068\u3067\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u69cb\u7bc9\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002<\/p>\n<p>\u2460\u00a0\u8a08\u753b\uff1aSLA\u3001\u5916\u90e8\u59d4\u8a17\u5951\u7d04\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8\u3001\u65b9\u91dd\u8a18\u8ff0\u66f8<br \/>\n\u2193<br \/>\n\u2461 \u5b9f\u65bd\uff1a\u610f\u8b58\u7d71\u4e00\u53ca\u3073\u5206\u985e\u3068\u767b\u9332\u3001\u4eba\u54e1\u30fb\u7269\u7406\u7684\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30a2\u30af\u30bb\u30b9\u6a29\u7ba1\u7406\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406<br \/>\n\u2193<br \/>\n\u2462 \u8a55\u4fa1\uff1a\u5185\u90e8\u76e3\u67fb\u3001\u5916\u90e8\u76e3\u67fb\u3001\u30bb\u30eb\u30d5\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8<br \/>\n\u2193<br \/>\n\u2463 \u7dad\u6301\uff1a\u5b66\u7fd2\u3001\u6539\u5584\u3001\u8a08\u753b\u3001\u5b9f\u65bd<br \/>\n\u2193<br \/>\n\u2460 \u8a08\u753b\uff1a.........\u3068\u7e70\u308a\u8fd4\u3057\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u5411\u4e0a\u3092\u9032\u3081\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u30fb<strong>\u30b5\u30d7\u30e9\u30a4\u30e4\u7ba1\u7406<\/strong><\/p>\n<p>\u30b5\u30d7\u30e9\u30a4\u30e4\u3068\u306e\u5951\u7d04\u5185\u5bb9\u3068\u3001\u9867\u5ba2\u3068\u5408\u610f\u3057\u305fSLA\u3092\u6574\u5408\u3055\u305b\u3001\u6295\u8cc7\u306b\u898b\u5408\u3063\u305f\u4fa1\u5024\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u30b5\u30d7\u30e9\u30a4\u30e4\u3092\u7ba1\u7406\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u30b5\u30d7\u30e9\u30a4\u30e4\u306e\u30ab\u30c6\u30b4\u30ea\u5316\u3084<strong>SCD<\/strong>\u203b\u306e\u69cb\u7bc9\u3082\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<a href=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/fa0cd0c6c210cf136d72f3fbecd8def0.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3567\" src=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/fa0cd0c6c210cf136d72f3fbecd8def0-300x144.jpg\" alt=\"\u30b5\u30d7\u30e9\u30a4\u30e4\u7ba1\u7406\" width=\"300\" height=\"144\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/fa0cd0c6c210cf136d72f3fbecd8def0-300x144.jpg 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/fa0cd0c6c210cf136d72f3fbecd8def0.jpg 455w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n<p>\u203b<strong>SCD <\/strong>(Supplier and Contract Database )\u30b5\u30d7\u30e9\u30a4\u30e4\u5951\u7d04\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306e\u4e8b\u3002\u30b5\u30d7\u30e9\u30a4\u30e4\u3068\u306e\u5951\u7d04\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u901a\u3057\u305f\u7ba1\u7406\u306b\u4f7f\u7528\u3059\u308b\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3002<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>\u3053\u308c\u3089\u306e\u3001\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u306b\u3088\u308a\u4f5c\u6210\u3055\u308c\u308b\u6210\u679c\u5168\u3066\u3092<strong>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u30fb\u30d1\u30c3\u30b1\u30fc\u30b8(SDP)<\/strong>\u3068\u307e\u3068\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089<strong>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u30fb\u30d1\u30c3\u30b1\u30fc\u30b8(SDP)<\/strong>\u306f\u3001<\/p>\n<p>\u6b21\u306e\u300c<strong>\uff13.\u30b5\u30fc\u30d3\u30b9\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3(\u30b5\u30fc\u30d3\u30b9\u79fb\u884c)<\/strong>\u300d\u3078\u5f15\u304d\u6e21\u3055\u308c\u307e\u3059\u3002<\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3449\" src=\"http:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/72ac9460f086789bd55251823d98ac98-300x165.jpg\" alt=\"\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u30fb\u30d1\u30c3\u30b1\u30fc\u30b8\uff08SDP\uff09\" width=\"300\" height=\"165\" srcset=\"https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/72ac9460f086789bd55251823d98ac98-300x165.jpg 300w, https:\/\/www.skyarch.net\/blog\/wp-content\/uploads\/2015\/05\/72ac9460f086789bd55251823d98ac98.jpg 620w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n<p>\u4ee5\u5f8c\u3001\u3053\u306e<strong>SDP<\/strong>\u3067IT\u30b5\u30fc\u30d3\u30b9\u3092\u7ba1\u7406\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>\u5c11\u3057\u9577\u3044\u8a18\u4e8b\u306b\u306a\u308a\u307e\u3057\u305f\u304c\u3001<strong><em>\u30b5\u30fc\u30d3\u30b9\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb<\/em><\/strong>\u306e<strong>\uff12.\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3(\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08)<\/strong>\u306e\u8aac\u660e\u3092\u7c21\u5358\u306b\u3055\u305b\u3066\u9802\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>\u3044\u304b\u304c\u3067\u3057\u305f\u304b\u3002<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306f\u3068\u3066\u3082\u5965\u304c\u6df1\u304f\u6398\u308a\u8d77\u3053\u3057\u3066\u4fee\u6b63\u3059\u308c\u3070\u3059\u308b\u307b\u3069\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u30d1\u30c3\u30b1\u30fc\u30b8\u304c\u63d0\u4f9b\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u6211\u3005\u3001\u30b9\u30ab\u30a4\u30a2\u30fc\u30c1\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30b9\u306f\u3053\u306e\u3088\u3046\u306a\u30ce\u30a6\u30cf\u30a6\u3067\u304a\u5ba2\u69d8\u306b\u6e80\u8db3\u3057\u3066\u9802\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u81f4\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u3055\u3066\u3001\u6b21\u56de\u306f\u300c<strong>\uff13.\u30b5\u30fc\u30d3\u30b9\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3(\u30b5\u30fc\u30d3\u30b9\u79fb\u884c)<\/strong>\u300d\u3092\u3054\u7d39\u4ecb\u81f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u3054\u304d\u3052\u3093\u3088\u3046\uff01<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; \u3069\u3046\u3082\u3001\u3053\u3093\u306b\u3061\u306f\u8c4a\u304b\u306a\u5927\u5cf6\u3067\u3059\u3002 \u524d\u56de\u3001ITIL\u306b\u3064\u3044\u3066\u66f8\u304b\u305b\u3066\u9802\u304d\u307e\u3057\u305f\u304c\u3001\u4eca\u56de\u306f\u7b2c2\u56de\u3068\u3057\u3066\u3054\u7d39\u4ecb\u81f4\u3057\u307e\u3059\u3002 &nbsp; \u524d\u56de\u306e\u8a18\u4e8b\uff1aInformation Technology Infrastru&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_locale":"ja","_original_post":"3413","footnotes":""},"categories":[12],"tags":[],"class_list":{"0":"post-3413","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-certificate","7":"ja"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/3413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/comments?post=3413"}],"version-history":[{"count":30,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/3413\/revisions"}],"predecessor-version":[{"id":4225,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/posts\/3413\/revisions\/4225"}],"wp:attachment":[{"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/media?parent=3413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/categories?post=3413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skyarch.net\/blog\/wp-json\/wp\/v2\/tags?post=3413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}